M365/Cloud Infrastructure Support Engineer

Arthur Cox LLP is one of Ireland’s leading law firms. We are an “all-island” firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law.

With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.

Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support. With an independent, entrepreneurial spirit of innovation leading the way.

Department: IT Team
Location: Dublin (Hybrid Model, minimum 3 days onsite)
Reports to: Head of IT Operations
Contract Type: Permanent / Full-time

Background:

Arthur Cox is at the forefront of technology adoption that drive value within the firm, its client's business, and the wider legal industry. IT operations play a central role, connecting digital capabilities to the firm’s objectives and creating a solid foundation for continued success.
We are now seeking to hire an experienced M365/Cloud Infrastructure Support Engineer to join our growing IT operations team. 

The Microsoft 365 Support Engineer is responsible for the operational support, administration, and continuous improvement of the firm’s M365 environment. This role ensures the delivery of secure, reliable, and high-quality end-user services across collaboration, communication, and productivity platforms, aligned with a white-glove service delivery model.

The primary focus is on Microsoft 365 services and platform operations with a strong emphasis on scripting, automation and AI enablement to enhance service delivery, reduce manual effort, and improve operational efficiency.

The role also requires strong competency in Azure services supporting identity, integration, and cloud infrastructure alignment.

The successful candidate will work collaboratively across multidisciplinary IT teams including cloud, security, service desk, and applications to deliver stable, secure, and scalable infrastructure services.

This role also involves direct interaction with managed service providers to support smooth business operations and ongoing digital transformation initiatives.