IT Help Desk Agent

Arthur Cox LLP is one of Ireland’s leading law firms. We are an “all-island” firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law.

With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.

Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support. With an independent, entrepreneurial spirit of innovation leading the way.

Department: IT
Location: Dublin (on-site)
Reports to: IT Helpdesk Manager
Contract Type: Permanent Full-time


Background:

Arthur Cox is at the forefront of technology adoption that drive value within the firm, its client's business, and the wider legal industry. IT operations play a central role, connecting digital capabilities to the firm’s objectives and creating a solid foundation for continued success.

We pride ourselves on being customer‑focused and service‑driven. Our Service desk operates as a strategic hub and serves as the single point of contact for our employees thus ensuring the customer experience is seamless, proactive, and personalised. 

We are looking to hire a Service desk support Agent to join a close-knit support team providing 24*7 end user support in a professional services environment and provide On call support after several months, as well as early and late shifts.
The successful candidate will act as the primary IT support contact, resolving technical issues for internal staff via phone, email, or chat including: log, analyse troubleshoot hardware and software issues, escalate complex problems to specialized teams, and maintain IT documentation. 
This role requires excellent written and verbal communication troubleshooting skills, a strong customer service mindset and a willingness to go the extra mile to solve technical issues.