Hey, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time. It’s not easy; it requires solving challenging, meaningful problems. This is where you come in.
Hey, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time. It’s not easy; it requires solving challenging, meaningful problems. This is where you come in. As an Assistant Store Manager, Client Experience & Design, you’ll help bring Article’s Customer Experience Model to life by creating meaningful customer interactions, delivering personalized design support, and leading a hospitality-driven showroom experience that inspires connection, trust, and long-term loyalty.
Why We Need You:
As we prepare to open our first Toronto showroom, we're building more than a retail store. We're creating a destination where customers can experience the Article brand firsthand through thoughtful design, genuine hospitality, and meaningful connections. Every interaction will help shape how customers perceive our brand, making customer experience a critical part of our success from day one.
We're looking for a customer-focused leader who can help bring this vision to life through hospitality, relationship building, design expertise, and coaching. You'll play a key role in establishing the customer experience standards, clienteling practices, and service culture that will define the Toronto showroom experience.
Within your first few months, you'll help launch a brand-new showroom, build strong relationships with customers and associates, and drive consistent execution of our Customer Experience Model. In a year, you'll be proud to say you've helped establish a loyal customer base, increased clienteling engagement, and created a showroom experience that customers remember, recommend, and return to.
Why Article?
As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.
About the new store:
Our store address is: 88 Bathurst St., Toronto
Store size: 9,500 Sq feet
Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 9-12x Home Experts (associates)
Hours of operation: The store is open 7 days per week, 10 am - 8 pm.
Travel: You will be required to travel within the US and Canada. So you will require a valid passport.
Interview and Onboarding Schedule
First Interview ( June 8th- 12th)
A 45-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.
Second Interview (June 15th-19th)
An in-person interview with the Store Manager.
Final Interview (June 22nd- 23rd)
Video interview with Sr. Manager of Retail Operations.
Onboarding & Training in Vancouver, BC ( July 13th- 24th)
If hired, your first two weeks will be spent at our Vancouver HQ for hands-on training and connection with the broader Retail leadership team.
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