Customer Service Manager- East

The Customer Service Manager is responsible for hiring, coaching, and leading a diverse and inclusive team in a fast-paced, rapidly changing environment. This role will lead the East Accounts Team within Customer Service, based in Romeoville, IL. This individual serves as coach, mentor, and leader to help individuals grow in their career while setting expectations on performance-based feedback and transparency. The Customer Service Manager is a key contact for our internal stakeholders and external customers. As a department leader, he/she upholds quality service standards while modeling adherence to standard operating procedures and helping to drive the strategies developed to enhance customer experience. Through effective leadership, this role will promote a culture that is consistent with the ASC organization while creating a team of highly engaged customer advocates to deliver a best-in-class customer experience.