Intake Care Coordanator

Intake Care Coordinator

Wise Path Recovery Centers – Williamson, West Virginia

Status: Full-Time

Make a Difference in Recovery

Are you passionate about helping individuals begin their journey toward recovery? Wise Path Recovery Centers is seeking an organized, compassionate, and detail-oriented Intake Care Coordinator to serve as the first point of clinical coordination for individuals entering treatment. This role is essential in creating a welcoming, trauma-informed admission experience while ensuring a seamless transition into care.

About Us

Intake Care Coordinator

Wise Path Recovery Centers, in partnership with Ascension Recovery Services (ARS), provides compassionate, evidence-based treatment for individuals recovering from substance use disorders and co-occurring mental health conditions.

Our mission is to restore hope by delivering exceptional care in a safe, structured, and supportive environment where every individual has the opportunity to build a healthier future.

About the Role

The Intake Care Coordinator plays a vital role in ensuring patients experience a smooth, compliant, and patient-centered admission process. Working collaboratively with Admissions, Nursing, Medical, Clinical, Recovery Support, and Utilization Review teams, this position coordinates intake activities, gathers required documentation, facilitates communication between departments, and helps remove barriers to treatment.

This position is focused primarily on the admission and intake process while supporting continuity of care throughout the patient's treatment stay as needed.

Essential Duties & Responsibilities

Intake Coordination

• Coordinate patient admissions from referral through admission.
• Ensure required assessments, consents, screenings, and documentation are completed accurately and timely.
• Collaborate with Admissions, Nursing, Medical, and Clinical staff to facilitate efficient patient admissions.
• Serve as a welcoming, trauma-informed point of contact for patients and families during the admission process.
• Verify completion of required intake documentation in accordance with organizational policies and regulatory requirements.
• Assist with scheduling assessments and coordinating internal handoffs between departments.

Care Coordination

• Monitor assigned patients throughout the admission process to ensure timely progression into treatment.
• Communicate effectively with interdisciplinary team members regarding patient needs and barriers to care.
• Participate in treatment team meetings and contribute to continuity of care planning.
• Support Utilization Review by assisting with documentation and coordination related to insurance authorizations and continued stay requirements.

Documentation & Compliance

• Complete accurate, timely documentation within the electronic medical record (EMR).
• Maintain HIPAA compliance and protect patient confidentiality.
• Follow all organizational policies, state regulations, federal requirements, and accreditation standards.
• Promote a trauma-informed, person-centered, recovery-oriented environment.

Minimum Qualifications

• High school diploma or GED required.
• Experience in behavioral health, substance use disorder treatment, healthcare coordination, admissions, case management, or a related healthcare setting.
• Strong organizational skills with the ability to prioritize multiple responsibilities.
• Excellent verbal and written communication skills.
• Proficiency with electronic medical record (EMR) systems and Microsoft Office applications.

Preferred Qualifications

• Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Healthcare Administration, or a related field.
• Previous experience in residential or inpatient substance use disorder treatment.
• Experience with patient intake, admissions, or care coordination.
• Knowledge of trauma-informed care principles and recovery-oriented systems of care.

Work Conditions / Physical & Mental Requirements

Environment

• Indoor behavioral healthcare treatment setting with moderate activity.
• Frequent interaction with patients, families, and multidisciplinary healthcare professionals.

Physical Requirements

• Frequent standing, walking, bending, reaching, and occasional lifting of up to 50 pounds with assistance.
• Ability to respond appropriately during patient emergencies.

Cognitive & Emotional Requirements

• Ability to manage multiple priorities while maintaining attention to detail.
• Maintain professionalism when working with individuals experiencing withdrawal symptoms, emotional distress, or behavioral crises.
• Sustain concentration for documentation, communication, and patient coordination activities.

Benefits

We recognize that exceptional care begins with exceptional people. That's why we offer a comprehensive benefits package designed to support your health, financial wellbeing, and professional growth.

Our benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer-Paid Life Insurance
• Optional Supplemental Life Insurance
• 401(k) Retirement Plan
• Generous Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Career Growth & Advancement Opportunities
• Ongoing Training & Professional Development
• Supportive, Trauma-Informed Work Environment
• Modern Treatment Facility
• Collaborative Leadership Team

Equal Employment Opportunity

Wise Path Recovery Centers is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We celebrate diversity and are committed to creating an environment where all employees feel valued and supported. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Reasonable Accommodations

If you require a reasonable accommodation to perform the essential functions of this position, please notify Human Resources.