Manager Credit & Collections

Formulate and maintain sound and constructive credit policies and practices and administer the credit, collection and accounts receivable function in a manner that will promote sales and earnings growth, an acceptable return on invested capital, and contribute substantially to the profits for Ashcroft.

RESPONSIBILITIES

• Establish and maintain business unit credit policies for all domestic sales accounts and all multi-national customers.

• Communicate directly – verbally, in writing or in person – with corporate officers of customers to expedite on-time payments in accordance with business unit credit payment terms.

• Direct and supervise Accounts Receivable staff to maintain past due receivable balances at a minimum and within the framework of business unit policy regarding credit extension and payment flow.

• Carry out specific process improvement and cost reduction initiatives as determined appropriate or as directed.

• Assemble, coordinate and evaluate new customer inquiries by accumulating and reviewing credit history and financial status of all new customers.

• Safeguard the assets of Ashcroft with appropriate actions to eliminate and/or minimize bad debt losses and maintain desirable collection statistics for the business unit.

• Maintain customer information and history to be in a position to make appropriate credit decisions to maintain the integrity of all receivable balances.

• Prepare timely accounts receivable reports of problem accounts to keep management informed.

• Act as liaison with Wells Fargo for domestic lock box and all incoming wire transfers.

• Act as liaison between Accounts Receivable and other departments to process customer complaints and charges to resolve each issue correctly and expeditiously.

• Provide data to other departments to support the customer complaint and suggest procedural changes necessary to reduce customer complaints and chargebacks.

• Maintain the appropriate controls over the accounts receivable asset balances.

• Process all required legal documents incidental to credit collection and accounts receivable including claims under bankruptcy, drafts, letters of credit, etc.

• Authorize adjusting entries to customer accounts and initiate special payments made directly from these accounts as refunds.

• Prepare and submit monthly, quarterly and year-end aging of accounts.

• Ensure timely preparation and mailing of month-end statements to customers.

• Provide requested supporting documentation and explanations internal and external auditors.

REQUIREMENTS

• BS degree in Business Administration
• Minimum five years managerial experience in credit and collections or related financial position.
• Ability to thoroughly and constructively analyze problems and to communicate effectively.
• Sound working knowledge of ERP systems as it affects credit, collections and accounts receivable.
• Excellent computer skills including MS excel.
• Understanding of regulatory requirements and industry standards related to credit analysis.
• Proven ability to lead change and drive continuous improvement activities.

Please note: The position requires U.S. Citizen, Permanent Legal Resident or granted Asylee/Refugee
status under the Immigration and Nationality Act.