Area Manager (NSW & QLD)

• Lead end-to-end operations across all company-owned stores and SIS locations in NSW & QLD.  
• Ensure exceptional execution of brand standards, visual merchandising, and in-store presentation 
• Oversee daily, weekly, and monthly reporting, compliance, and operational governance 
• Manage customer and operational escalations, including warranty, delivery, and service issues 
• Partner with Inventory Control to ensure precise stock integrity and reconciliation (SAP & iVend) 
• Conduct regular field visits to coach teams, review performance, and strengthen operational excellence 
• Develop and mentor Store Managers and Assistant Managers to achieve strong commercial outcomes 
• Drive consistent sales performance and service excellence across the region 
• Lead biannual stocktakes and ensure absolute accuracy in stock management 
• Build and maintain strong relationships with landlords, partners, and internal stakeholders 

• A strong drive and be keen to work towards sales targets 
• Proven capability in managing, leading, and developing retail teams 
• A flair and strong capability for stock management and operational detail 
• The ability to consistently provide exceptional customer service 
• Strong experience in multi-site or area retail leadership 
• A track record of elevating store performance and team capability 
• Confidence in retail systems, reporting, and stock control 
• A hands-on leadership style with high attention to detail and standards 
• Strong influencing, coaching, and communication skills

Step into a unique opportunity to lead within a globally recognised brand. In this role, you’ll shape store performance, mentor and grow your team, and play a central part in enhancing the Samsonite customer experience across multiple locations.

If this sounds like the right next step for you, and you bring the skills and a can‑do attitude - we’d love to hear from you.

Please include your resume and a cover letter explaining your suitability and what makes you a strong candidate.