Engineer, Global Product Support

At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide.

In this role, you’ll serve as the go‑to technical authority, supporting advanced EPI systems when issues demand deep expertise beyond first‑line support. Your work will directly impact tool performance, customer confidence, and ASM’s reputation for technical excellence.

As a Global Product Support Engineer, you’ll operate at the highest technical level, combining hands‑on problem solving with global collaboration:

• →Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
• →Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
• →Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
• →Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
• →Support customer installations and deliver technical training when deeper expertise is required
• →Engage directly with customers to resolve highly technical issues and ensure optimal system performance
• →Travel globally (up to 50%) to support field operations, customer sites, and critical escalations

You bring strong semiconductor experience, technical depth, and the confidence to lead in high‑stakes situations:

• Proven experience diagnosing and resolving complex technical issues
• Minimum 3 years of experience in semiconductor manufacturing environments
• Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
• Strong understanding of electro‑mechanical systems and software‑driven equipment
• Excellent analytical and problem‑solving skills
• Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
• Strong presentation skills and comfort leading technical discussions
• Willingness and ability to travel locally and internationally up to 50%
• Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.