Senior Engineer, Global Product Support, PECVD

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  Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, repairing, and debugging complex electro‑mechanical systems, computer hardware, and software.
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  Act as the primary escalation point when first‑line and regional product support are unable to isolate or resolve technical issues.
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  Perform in‑depth root cause analysis and proactively identify trends related to design, reliability, maintenance, and software defects; communicate findings to hardware design and software engineering teams.
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  Support customer system installations and deliver advanced technical training to customers and internal teams for highly complex or sophisticated products.
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  Lead and coordinate technical and administrative support activities at customer sites, including installation, corrective repair, preventive maintenance, and implementation of engineering change upgrades.
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  Work cross‑functionally with R&D, manufacturing, quality, and service organizations to drive continuous improvement and product support readiness.
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  Ensure accurate documentation is maintained, including service reports, escalation records, and system performance data.
• →Customer-focused mindset with the ability to manage challenging situation.

• Minimum 5 years of experience in semiconductor manufacturing or capital equipment support.
• Bachelor's degree in engineering required; Mechanical or Electrical Engineering preferred.
• Experience with with PECVD, CVD, PVD, or ALD deposition systems or dry etching systems.
• Proven experience providing expert‑level troubleshooting and understanding of deposition mechanisms, vacuum systems and plasma processes.
• Ability to operate effectively at an escalation level, influencing resolution across multidisciplinary global teams.
• Excellent communication and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non‑technical stakeholders.
• Demonstrated customer‑centric approach with the ability to manage critical and time‑sensitive situations.
• Strong analytical, documentation, and coordination capabilities.
• Willingness to travel internationally up to 50% of the time to support customer installations, escalations, and training activities.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.