Senior Engineer I, Field Process

• →Serve as the single point of contact for customers, troubleshooting malfunctions, managing concerns and resolving escalations effectively. 
• →Work closely with the Customer to design and conduct experiments to meet the Customer’s needs (new process development, CIP, troubleshooting, tool-to-tool matching).
• →Serve as the on-site technical expert through equipment installation, start-up, and warranty phases
• →Lead equipment qualification during installation/start-up to ensure customer process specifications are achieved, customer schedule is achieved, and ASM budget is achieved.
• →Drive containment, short-term solutions, and long-term solutions that ensure the customers’ requirements are achieved.
• →Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders – especially sharing lessons learned within our key account organization and Global Sales and Services business unit.
• →Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• →Drive continuous improvement of the customer experience through team, process, and support tool development.

• Thrive in a working environment with minimal supervision.  
• Communicate and collaborate effectively in a multi-cultural organization.
• High sense of empathy to customer needs.
• Strong troubleshooting methodology and solution selection experience.
• Highly organized, capable of following multiple long-term projects and keeping stakeholders updated of the status.
• Being able to adapt to change in priorities based on customer requirements.
• Excellent communication skills (verbal and written)
• Tenacity to get the job done thoroughly and accurately.
• Proactive attitude to resolve issues.

• Masters degree in engineering, physics, chemistry or related field.
• Experience with hands-on R&D  (in industry or academia)
• Experience with advanced troubleshooting/structured problem analysis methodologies
• Fluent English communication skills.
• Conversational Japanese communication ability (JLPT N2 or better)
• Residence in Hokkaido, or Yokkaichi Japan (relocation assistance provided).
• Ability to travel up to 25%. Travel to US or Korea is required for training. Domestic travel in Japan may be required for customer support.

• PhD in engineering, physics, chemistry or related field.
• Hands-on experience with cleanroom microfabrication in industry or academia.
• Broad technical experience and business perspective preferably in the Semiconductor / Capital Equipment industry.
• Knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and deposition processes and equipment.
• Experience with data analysis and DOE design in JMP software.
• Business level Japanese skills

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.