Snr global product support engineer II

• →Build customer confidence in ASM products and services through direct contact and professional mannerisms in all situations
• →Acts as a role model and mentor while assisting in the development of customer service skills with subordinates and peers
• →Strong positive attitude even in a challenging environment
• →Be a system expert for support of field problems, travel to customer site domestically and internationally

• Ability to handle multiple tasks simultaneously
• Ability to work both as an independent contributor and in various team environments
• Accurate, timely reporting
• Own and drive escalated equipment events to resolution following ASMs escalation protocols
• Driven personality with discipline of ownership of responsibilities and independence

• Excellent communication and interpersonal skills; speak and write in a clear, concise manner
• Organize and drive meetings through strong organizational skills and leadership qualities
• Ability to establish relationships in a matrix organization, across regions and time zones, and engage the right people for support as needed
• Strong presentation skills
• Accurately convey issues to peers, management, or customers and able to influence others to achieve results
• Strong ability to develop action plans for technical issues with customers and field personnel and present to the customer

• Is able to delegate accountability of activities to peers and subordinates.

Evaluates and provides constructive feedback to co-workers about their results, responsibilities and performance

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.