Outbound Supervisor

The Outbound Supervisor oversees daily outbound warehouse operations, ensuring all orders are picked, packed and dispatched accurately and on time.

The role is responsible for maintaining a smooth outbound flow, meeting service levels, and supporting strong team performance. You will work closely with the Warehouse Manager and wider operations teams to ensure daily targets are achieved.

• Manage daily outbound activity across B2C and B2B orders

• Ensure all orders are processed accurately and dispatched within agreed SLAs

• Prioritise workload based on business needs, including aged orders

• Maintain high standards of accuracy, packaging and presentation

• Coordinate with Customer Services and Operations on urgent or non-standard requirements

• Ensure courier compliance across all shipments

• Support timely dispatch of store replenishment orders

• Work with Warehouse Admin to ensure labels and documentation are accurate and issued on time

• Resolve operational issues including system, scanning or workflow disruptions

• Supervise outbound team activity on a day-to-day basis

• Ensure adherence to processes, standards and operational expectations

• Support workforce planning with the Warehouse Manager based on daily volumes

• Support onboarding and training of new team members

• Provide ongoing feedback to support performance and consistency

• Work with Production to ensure correct packing standards for new products

• Maintain and update process documentation where required

• Monitor outbound quality, accuracy and compliance standards

• Investigate errors, damages and fulfilment issues, ensuring root cause is addressed

• Identify and escalate risks to service, capacity or performance

• Support daily and weekly performance review with Warehouse Manager

• Drive reduction in errors, returns and customer issues

• Contribute to continuous improvement across outbound operations

• Follow all health, safety and operational procedures

• Provide support to the Warehouse Manager as required

• Provide cover during periods of absence when needed

• Support wider operational projects as required

• Reliable, consistent and accountable

• Strong attention to detail and organisational skills

• Confident communicator with a calm approach under pressure

• Able to lead and support a team in a fast-paced environment

• Experience in warehouse, logistics or supervision is beneficial but not essential