Position Overview
ASRC Federal is seeking a qualified Google Administrator to support the Department of Defense Education Activity (DoDEA). This role is responsible for the administration, configuration, and sustainment of the enterprise Google Workspace environment supporting a global user base of educators, administrators, and students. This position is 100% remote.
The Google Administrator ensures the secure, reliable, and efficient operation of collaboration services while aligning with DoDEA cybersecurity policies, federal compliance requirements, and enterprise IT standards.
Major Duties and Responsibilities
Administer and maintain the Google Workspace environment, including Gmail, Drive, Docs, Sheets, Meet, Calendar, and associated services
Manage user accounts, organizational units (OUs), groups, roles, and permissions within the Google Admin Console
Implement, enforce, and monitor security controls including multi-factor authentication (MFA), data loss prevention (DLP), endpoint management, and access controls
Monitor system health, performance, and usage metrics using administrative dashboards and reporting tools
Provide Tier 2/3 support for Google Workspace-related incidents, service requests, and escalations
Troubleshoot and resolve issues related to mail delivery, file access, sharing permissions, synchronization, and user provisioning
Support identity and access management integration with enterprise directory services (e.g., Active Directory, SSO solutions)
Collaborate with cybersecurity and compliance teams to ensure adherence to DoDEA policies, RMF controls, and DoD security requirements
Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base articles
Deliver user guidance, training materials, and best practices to improve adoption and effective use of Google Workspace tools
Support audits, inspections, and reporting requirements related to system usage, access, and compliance
Required Qualifications
Bachelor’s degree (BA/BS) or equivalent combination of education and experience
Minimum of 2 to 4 years of experience in system administration, cloud services, or enterprise collaboration platforms
Active Secret Security Clearance or ability to obtain
Experience administering Google Workspace in a large enterprise or educational environment
Strong knowledge of identity and access management, including integration with directory services such as Active Directory
Familiarity with cloud security principles, including access control, data protection, and compliance frameworks
Experience supporting geographically dispersed users in a global environment
Strong troubleshooting, analytical, and problem-solving skills
Excellent written and verbal communication skills
Preferred Qualifications
Google Workspace Administrator Certification
Experience supporting K-12 or higher education environments
Familiarity with DoD cybersecurity frameworks (e.g., RMF, STIGs, IL requirements)
Experience with scripting/automation (e.g., GAM, PowerShell, APIs)
ITIL Foundation or similar service management experience
Performance Standards
Tasks shall be completed in accordance with established organizational policies, procedures, and Service Level Agreements (SLAs).90% of assigned tasks are expected to be completed on time.No more than 10% rejection rate per quarter for deliverables.Timely response and resolution of incidents and service requests in alignment with contract performance metrics.
Work Conditions
Work is performed in a remote environment supporting a globally distributed user base.Standard work hours are Monday to Friday, 0730–1730, excluding federal holidays.Occasional after-hours support may be required for maintenance, deployments, or incident response.