Product Designer, Platform Teams

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

We’re looking for a Product Designer to take on some of the broadest and most complex product problems at Assembled. You’ll design tools that help support teams understand what’s happening across their operations, make high-stakes decisions, plan for the future, and increasingly work alongside AI to get things done.

This is a role for someone excited by making sophisticated software feel remarkably simple. You’ll work across new products, foundational workflows, data-rich experiences, and emerging agentic UX patterns. You’ll help define how people delegate work to AI, understand its decisions, intervene when needed, and stay confidently in control. You’ll have significant ownership: working directly with customers, helping identify the right problems to solve, shaping product strategy, and carrying ideas from early research through polished, shipped experiences.

This is an onsite role based in our New York City office, five days a week (Monday–Friday).

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  Turn complex operational workflows into products that feel intuitive, powerful, and approachable.

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  Define new interaction patterns for working with AI agents, including how users delegate work, understand decisions, and stay in control.

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  Design data-rich experiences that help customers understand what’s happening, why it matters, and what to do next.

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  Shape new product areas and foundational workflows, from planning and analytics to setup, configuration, and integrations.

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  Lead customer research and discovery, translating real operational needs into product strategy and decisions the team can rally around.

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  Partner deeply with product and engineering to influence the roadmap, prototype quickly, and carry ideas through implementation and launch.

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  Use AI agents to instrument experiences, prototype ideas, and run experiments—applying the technology we build on to how we build.

• 3+ years designing and shipping production B2B software, with a pull toward complex, consequential customer problems.

• Strong systems and interaction design; you can distill messy, multi-stakeholder needs into clear, reusable experiences.

• You turn ambiguity into shipped product quickly, without losing sight of craft or customer impact.

• You lead your own research and build close relationships with the people who use what you design.

• You're a strong communicator who brings customers, engineers, product partners, and teammates along with your thinking.

• You make powerful, data-dense products approachable for non-technical operators without sacrificing depth or flexibility.

• You're energized by broad ownership and comfortable influencing both product strategy and execution.

• You get into the code and have used coding agents to prototype or ship.

• AI fluency in practice (Cursor, Claude, and whatever comes next), with an informed view of what AI can and can't do today.