Community Support Specialist

Community Group Inc., an Associa company, is hiring a Community Support Specialist to provide administrative support to homeowners, Community Manager, and internal staff. This role will sit at the corporate office in Glen Allen.

Daily responsibilities:

• Onsite role working Monday - Friday, 8am-5pm.
• Back office, managing phones and emails.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

Hourly pay rate: $17-$18.

• 2+ years of office support, clerical support, or administrative assistant experience in a corporate or office environment. 
• Customer service driven and team oriented.
• Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).
• Proactive, takes initiative, attention to detail, and meet time sensitive deadlines. 

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