HOA Community Director

United States·North Richland HillsNormalexecutive

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Overview

Community Director – North Richland Hills (Fort Worth Area) We are seeking a Community Director to lead and develop a team of Portfolio Managers within our North Richland Hills office.

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We are seeking a Community Director to lead and develop a team of Portfolio Managers within our North Richland Hills office. This role is a key leadership position focused on strengthening team performance, supporting newer managers, and driving client retention across a growing portfolio.

This is an opportunity for a hands-on leader who thrives in developing talent, building team stability, and improving operational consistency in a dynamic environment.

Strong coaching and team development capability
Experience leading or mentoring community managers, portfolio managers, or similar roles
Ability to bring structure, consistency, and accountability to a growing or evolving team
Comfort navigating complex client relationships and resolving escalations
A proactive, solution-oriented leadership style

Opportunity to step into a true leadership role with the ability to influence team structure and performance
Visibility with senior leadership and the ability to help shape the direction of the office
Support from experienced leadership and shared services teams
Strong training and onboarding program provided
A chance to make a meaningful impact on both employee development and client experience

Key Responsibilities

Lead, coach, and develop a team of Portfolio Managers, many of whom are early in their careers
Drive team performance, accountability, and professional growth
Partner with senior leadership to improve employee retention and client satisfaction
Serve as an escalation point for complex community and board matters

Knowledge and Skills

Knowledge of GAAP at a proficient level.
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
Evaluate staffing needs and participate in hiring and team structuring decisions
Collaborate with internal teams, including the Client Shared Service Center (CSSC), to ensure operational alignment and service delivery
Build strong relationships with board members, vendors, and internal stakeholders
Other duties as assigned

Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Self-motivated, proactive, detail oriented and a team player.
Confidentiality and discretion in the performance of all duties and responsibilities.
Time management and time critical prioritization skills.

This position is for Principal Management Group of North Texas - North Richland Hills office

Education and Experience