On-Site Resident Manager

About the role

We’re looking for someone who enjoys helping others, takes pride in keeping a community running smoothly, and wants to make a real difference in the place they call home.

This is a live-on-site position, and we provide a comfortable 2-bedroom, 2-bath home with utilities included.

Housing: This position requires the employee to reside in employer‑provided housing. All housing terms, responsibilities, and costs will be outlined in a separate housing agreement that is distinct from the employment agreement. On-site 2-bedroom, 2-bath condo + utilities provided for the duration of employment.

Benefits Summary

• Vacation accrual begins after 90 days at 6.67 hrs/month (up to 160 hrs, depending on years of service)
• Sick leave accrues at 3.34 hrs/month, up to 40 hrs per calendar year
• 401(k) offered
• 9 paid holidays
• Medical, dental, and vision coverage
• Short- and long-term disability plus additional voluntary insurance options
• World-class training
• Individual and branch achievement bonuses
• CAI course/designation assistance
• Employee referral bonus program
• Wellness incentives

Compensation

• $20.00 - 25.00/hour (depending on experience; direct experience highly considered)
• On-site 2-bedroom/2-bath condo provided under a separate agreement with the client.
• On-site residence is a required condition of employment due to operational needs, including emergency response, property oversight, and resident support.
• Client-provided on-site housing and utilities are required as a condition of employment and are not provided as a cash allowance.

Monday - Friday 8-5pm

Key Responsibilities

• Perform light maintenance, minor repairs, and small installations
• Help keep common areas clean, safe, and well-maintained
• Proactively identify and address issues before they escalate
• Perform and coordinate repairs, preventative maintenance, capital projects, and equipment installations
• Coordinate and monitor outside contractors and service providers
• Serve as the primary on-site contact for residents
• Respond to questions and resolve concerns in a professional manner
• Support Board priorities and collaborate with the management company

The Ideal Candidate

• Takes ownership of issues and follows them through to completion
• Communicates professionally with residents, vendors, and the Board
• Works independently while staying aligned with Board direction

• Time-critical and a Valid Driver's License
• Knowledge of general maintenance requirements (documentation, safety, required reporting, regulations, etc.)
• Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
• Knowledge of HVAC, including codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
• Knowledge of OSHA worksite and personal safety requirements.
• Knowledge of State or local governmental safety requirements.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Knowledge of company policies, procedures, and forms.
• Time management and time critical prioritization skills.
• Self-motivated, proactive, detail-oriented, and a team player.
• Live on-site and be available for community needs during agreed-upon hours
• Working knowledge of building systems, including electrical and plumbing
• Understanding of workplace safety and compliance
• Ability to manage supplies, tools, and maintenance documentation

Preferred Qualifications

• Experience supporting maintenance or capital improvement projects
• Familiarity with property management software

Additional Requirements

• This position requires residence on-site in the provided unit
• This is a non-smoking property; smoking of any kind is not permitted in the unit or anywhere on the premises

About the Community

Sammamish Bluffs is a well-established condominium community located in Issaquah, WA, within a highly rated school district. The property offers a peaceful residential setting with convenient access to parks, trails, and local amenities.