Inside Sales - Claims (Mandarin Required)

United States·FremontRemotemid

OtherInside Sales

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Quick Summary

Overview

As a Claim Team Inside Sales at ASUS, you will drive and oversee order review, chargeback processing, 2nd level customer inquiries, transportation claim, and workflow improvement.

Requirements Summary

Years of Education BA/BS degree in Business Administration or equivalent Work Experience 2 years of related work experience Knowledge and Skills Works well individually and with cross-functional teams Ability to work confidently in a rapidly…

Technical Tools

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As a Claim Team Inside Sales at ASUS, you will drive and oversee order review, chargeback processing, 2nd level customer inquiries, transportation claim, and workflow improvement. You will need to have a good understanding of US retail online operations and work closely with cross functional teams including Accounting, Finance, Operations, Fulfillment, and Business Planning. You will take the lead to minimize company losses, improve business processes, and enhance customer satisfaction level.

Essential Duties and Responsibilities:

Assist HQ team in Asia and communicate with sales representative/customer for North American customer accounts
Check and monitor on accounts A/R deductions to ensure the credit processed
Escalate and coordinate between departments to solve aging and help A/R close the book
Handle HQ team issue between sales and customer on daily basis inquiries
Read and understand channel program and provide assistance and solution to HQ claim team
Engage and resolve the pending claim between product management team, sales team and customer
Review data report from HQ team and debug issue for bottleneck case
Maintain good attendance and punctuality

Required Qualifications:

Years of Education

BA/BS degree in Business Administration or equivalent

Work Experience

2 years of related work experience

Knowledge and Skills

Works well individually and with cross-functional teams
Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
Excellent written and verbal communication skills in English and Mandarin
Proficient in Microsoft Office, mainly Excel and Access
Organized and detail oriented

Working Conditions:

Office Only: Typically works in an office environment
Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time

$70,304 - $71,400 annually is the estimated pay range for this role working in Fremont, California office. It does not include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k). The final amount will be determined based on the qualifications & experience of the candidate relative to the role.

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.