Support Analyst

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members: Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities. Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs. Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development. ## About the role As ATB Cormark Capital Markets’ next Support Analyst you will be the first point of contact for employees seeking technical assistance. You will play a crucial role in ensuring smooth IT operations and providing exceptional support to our users.We are seeking a highly motivated and customer-oriented IT Support Specialist to join our team. ## Accountabilities * Provide outstanding technical support to employees via phone, email, and in-person interactions. * Troubleshoot hardware, software, and peripheral issues with efficiency and accuracy. * Resolve technical issues and meticulously document solutions in our knowledge base. * Develop and maintain comprehensive checklists for common technical issues to streamline support processes. * Manage user accounts and access permissions. * Collaborate effectively with the IT team to escalate and resolve complex technical challenges. * Assist with new employee onboarding, including workstation setup and IT orientation. * Conduct training sessions for new hires on IT systems and tools. * Generate reports on IT assets, software licenses, and user activity. * Provide occasional after-hours support as needed. * 100% In-Office (On-site presence is essential for this role). * Shift begins promptly at 7:30 AM MST to support daily market openings. ## Skills, experience & requirements * Minimum 2 years of help desk/tech support experience (internships count!). * Excellent communication, interpersonal, and customer service skills. * Strong Windows OS, Microsoft Office, and Google Workspace knowledge. * Familiarity with Active Directory and basic networking. * Analytical and problem-solving mindset. * Ability to provide calm, white-glove support to high-stakes users under tight deadlines or during critical system outages. * Ability to work independently and collaboratively. * Passion for technology and a desire to learn. * Ability to master and troubleshoot a wide range of applications on the fly. * Experience in finance or another high-compliance industry is a strong plus. * Familiarity with financial platforms (e.g., Bloomberg, FactSet, or Fidessa) is a significant advantage. * Bonus points: Experience with Salesforce, PowerShell, SQL, MDM solutions, and Okta. Don’t meet all the requirements on the list? A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you. We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business. What happens next? If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com Stay in touch We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.