Senior Desktop Administrator

United States·Rockvillesenior

OtherAdministrator

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Provide on-site and remote technical support for desktop computers and peripherals in a cross-platform environment Support will include troubleshooting, repair, and installation of hardware, software,

Requirements Summary

Requ

Technical Tools

OtherAdministrator

You will support several buildings on the customer’s main campus that include scientific labs and hospitals where an abundance of walking may be required if you are unable to resolve the issue remotely. You will be interacting with scientists, doctors and senior government staff. You may need to be able to explain technical intricacies to customers in a way that is easily understood. You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.

Responsibilities

~1 min read

→Provide on-site and remote technical support for desktop computers and peripherals in a cross-platform environment
→Support will include troubleshooting, repair, and installation of hardware, software, and operating systems for Mac and Windows.
→Provide support of client computing hardware; including, but not limited to hard drive, memory, and peripheral connections
→Provide support for iPhones and iPads
→Set up and configure workstations to be used in diverse environments, while adhering to security requirements and institute directives
→Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices
→Help clients with general operation of standard supported COTS software
→Consult with clients and team members to provide hardware and software recommendations
→Work within help desk ticketing system (ServiceNow) to document all work performed and communication with clients
→Prepare equipment for surplus, including secure removal of data

Requirements

~1 min read

Required Experience: Minimum of 4 years of related experience in Microsoft and Apple endpoint management solutions.
Demonstrated proficiency in configuring, troubleshooting and supporting Apple mobile devices.
Troubleshooting experience with Windows 10/11 and Mac OS X 15.7.9/26.6 in an Active Directory enterprise environment
Experience with mobile devices, including iPhone and iPad

A+ certification
Apple Certified Support Professional (ACSP)

JAMF 100
MS365 Associate Certification

Security Clearance Level: Public trust

What We Offer

~1 min read

#LI-OnSite

Candidates may use tools (including AI) for proofreading or formatting; however, using any tool to fabricate, exaggerate, or misrepresent qualifications, experience, or work product is not permitted. We may assess application materials for job-related technical depth, internal consistency, and demonstrated hands-on experience, including through follow-up questions, skills assessments, or reference checks. Verification of education may be requested before or during the hiring process.

For security and identity verification purposes, participants may be asked to temporarily disable virtual backgrounds during portions of the call.

Misrepresentation or falsification may result in removal from further consideration. Candidates who need a reasonable accommodation in the application or interview process may request one.