Augustbioservices3mo ago

Manager, IT Infrastructure Operations

United States·NashvilleFull-Timemid

OtherDevOps & InfrastructureInfrastructure

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Headquartered in Nashville, TN – one of the fastest-growing and most exciting cities in the United States – August Bioservices is a privately-owned, high-growth, and high-impact Contract Development Manufacturing Organization (CDMO). As a US-based outsourcing partner that provides a wide array of expert drug discovery, drug formulation, and drug manufacturing services to pharma and biotech companies of all sizes, we play a vital role in the global pharmaceutical industry. Our work is instrumental in helping to develop molecules today that can become the life-changing therapies of tomorrow. To support our growth plans, August is investing significant capital in a two-phase expansion project – including building a new state-of-the-art facility adjacent to our current facility. For those seeking dynamic opportunities, rewarding career paths and a chance to make a difference in global health, come grow with August!

The role is responsible for ensuring high availability, performance, Scalability and Compliance across enterprise IT systems and Manufacturing/plant OT environments, including close collaboration with Manufacturing, Quality, Automation, Engineering and external MSPs. The position establishes and enforces sound Infrastructure design standards/policies, network security and compliance, access controls, support processes, and data governance in accordance with industry best practices.

Plan, design, deploy, and operate on-premises, cloud, and manufacturing OT infrastructure, including enterprise networks, plant-floor networks, servers, virtualization, storage, endpoints, and industrial connectivity.

Own infrastructure operations across IT and OT environments, including servers, storage, virtualization, enterprise and manufacturing networks (LAN, WAN, VPN), firewalls, industrial demilitarized zones (IDMZ), backup, disaster recovery, and system monitoring.

Ensure reliable and secure connectivity for manufacturing execution systems (MES), historians, SCADA, PLC-connected systems, laboratory systems, and validated production platforms.

Lead business continuity and disaster recovery (BC/DR) planning and testing for both enterprise and manufacturing-critical systems, minimizing downtime and production risk.

Develop scalable infrastructure roadmaps that support manufacturing expansion, new production lines, onboarding equipment, and technology modernization

Architect, implement, and maintain LAN/WAN segmentation strategies, including VLANs, subnetting, firewalls, NAT, and routing controls to reduce blast radius and enforce least-privilege access.

Lead the adoption of Zero Trust Architecture (ZTA) principles across IT and OT environments, including identity-based access, device trust, network micro-segmentation, and continuous monitoring.

Implement secure remote access models for internal users, vendors, and OEMs supporting manufacturing systems, ensuring controlled, auditable, and time-bound access.

Partner with Security, Manufacturing, and Automation teams to align segmentation and ZTA controls with operational uptime, validation, and safety requirements

Design and enforce IT/OT security architectures that protect manufacturing operations while supporting validated and regulated production environments.

Drive vulnerability and patch management strategies tailored to OT systems, balancing cybersecurity risk with manufacturing availability and change control requirements.

Elevate cybersecurity posture across IT and OT by leading infrastructure hardening, threat detection, monitoring, and remediation initiatives.

Lead IT and OT security incident response, including containment, investigation, remediation, root-cause analysis, and executive and regulatory reporting.

Ensure IT and OT infrastructure operations comply with GxP, FDA/EMA, SOX, GDPR, HIPAA, Privacy, and internal Quality Management System (QMS) requirements.

Support CSV/CSA and validation activities by providing compliant infrastructure designs, access controls, change management, and operational evidence.

Develop and maintain IT and OT infrastructure, cybersecurity, network segmentation, and data protection policies, standards, and SOPs.

Support audits, inspections, and assessments by providing documentation, diagrams, risk assessments, and remediation plans.

Govern managed service providers (MSPs), network vendors, OT integrators, automation partners, and cloud providers, ensuring alignment with security, compliance, and operational expectations.

Collaborate closely with Manufacturing, Automation, Engineering, Quality, and Supply Chain teams to ensure infrastructure and security controls supporting production schedules and equipment lifecycles.

Bachelor’s Degree in Information Management/Information Technology, Computer Science, Engineering or equivalent field. Master’s Degree or equivalent work experience is a plus.

5-8 Years of increasingly responsible experience in IT Infrastructure Management and operation in manufacturing and regulated industrial environments.

Experience managing OT infrastructure in Pharmaceutical, biotech, life sciences or CDMO/CMO manufacturing environment is a plus

Network Architecture & Segmentation: VLANs, Subnetting, Routing, NAT, Firewalls, Industrial DMZs, Micro-segmentation and secure remote access.

Manufacturing * OT Infrastructure: Plant-floor networking, Vendor/OEM connectivity, Industrial equipment integration.

Systems & Platforms: Windows, Linux OS, Virtualization and Hyperconverged Platforms (Nutanix, Hyper V, VMWare)

Cloud Services: Azure and/or AWS, including hybrid IT/OT architectures.

Enterprise Technologies: Cisco, Meraki, Enterprise Storage, Backup, Disaster Recovery solutions.

Security Operations: Vulnerability Management, IAM, Incident Response, Infrastructure Security Controls.

Familiarity with OT cybersecurity Frameworks.