Public Safety Engagement

Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need.

AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies.

CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch.

The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it.

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• Public safety grounding. You know dispatch operations, the workflows, and the language.

• Real 911/PSAP domain experience. Genuine exposure to dispatch operations—not adjacent govtech. You know the tech, you know the workflows, you know the language.

• Technical aptitude across the PSAP stack. Working knowledge of CAD, NG9-1-1, telephony/SIP, integrations, and security/CJIS—or the curiosity and aptitude to get fluent fast.

• The instinct to sell value, not features. You connect what you learn in discovery to ROI, business outcomes, and capacity, not specs.

• Presence and composure. You're credible and comfortable whether you're in front of a dispatch floor or a room full of stakeholders.

• Curiosity and coachability. You ask good questions, fit a team selling motion, and you're willing to try new things.

• Comfort with heavy travel (60-80%) and time on customer and prospect sites.

To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date!

We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity.

Come do the best work of your life and join us in shaping the future of critical technology that truly matters.