Records Technician

An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.

OVERVIEW OF POSITION / DEPARTMENT
The Records Technician is responsible for incoming phone calls, collecting, processing, storing, and disseminating criminal information and reports to law enforcement personnel, courts, and the public with efficiency and strong customer service.

• High School Diploma or GED.  The selected candidate will be required to submit proof, in the form of an official transcript of the highest level of education completed as indicated on their application and/or resume.

• One (1) year of general office or clerical experience including data entry and customer service experience.

• CCIC/NCIC certification preferred but required within 6 months of employment.

• Colorado Certified Records Network (CCRN) Master Certification preferred but not required.

• Two (2) years office, clerical, and/or legal experience to include data entry and customer service.

• Experience working in a judicial or law enforcement environment.

• Knowledge of office practices and procedures; business English.

• Manual and computer filing and records management systems and databases.

• Complex record keeping systems; Word, Windows.

• Ability to establish and maintain effective working relationships with employees and citizens.

• Handle stressful situations with tact and diplomacy.

• Communicate effectively both orally and in writing.

• Perform complex data entry activities, attention to detail.

• Work any shift (Days, Nights, Weekends) including holidays.

  • Please note that the Records Division cannot guarantee shifts.

  • Shifts are Bid on each year based on seniority.

• Ability to give and receive constructive feedback

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

• Sedentary physical work that involves moving no more than 10 pounds at a time

• Frequent lifting, carrying, walking, and standing.

• Hand/eye coordination to operate computer keyboard.

• Vision to read and interpret reports, documents, and other written information.

• Frequent speech communication and hearing to maintain communication with employees and citizens.

• Memory to retain updated processes, complete tasks that are important but infrequent and highly technical tasks.

• Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is not available

• Judgment to ensure confidential information remains protected

• Essential duties performed primarily on-site in clean, comfortable environment with some shared workstations and equipment.

• Shift work to include days, nights, working weekends and holidays.

• Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is not available

• Judgment to ensure confidential information remains protected

• Shift work to include days, nights, working weekends and holidays

• Please note that the Records Division cannot guarantee shifts.

• Shifts are Bid on each year based on seniority.

• Frequently uses computer keyboard and telephone, fax machines, copiers, and microfilm equipment.

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.