Automatiq16d ago

New

USD 20–24/yr

Loss Mitigation Agent - Subs/Replacements

RemoteFull-Timemid

OtherAgent

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Quick Summary

Overview

Effectively source replacements/subs for broken orders in order to prevent cancellations & penalties from the marketplace.

Technical Tools

OtherAgent

Effectively source replacements/subs for broken orders in order to prevent cancellations & penalties from the marketplace.

Communicate with the respective marketplaces & sellers throughout the process via Intercom

Accurately document all steps of the processes in Monday.com

Accurately document sales in SkyBox in order to track profitability that the Replacements/Subs team was responsible for acquiring & selling

Communicate with the marketplaces to provide proof in defense of the seller if applicable.

Communicate with the customer/seller proactively in case any additional information is needed and the customer/seller is aware of the situation (if necessary)

Collaborate with team members and/or other departments to determine the best solution for issue at hand

Sourcing suitable substitute tickets within subs/replacements team’s parameters

Perform the necessary steps of fulfillment of the order in a timely manner

Excellent problem-solving skills

Able to perform detailed investigations of claims & determine outcomes using multitude of facts

Excellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customers

Ability to multi-task and be flexible to accommodate the needs of the team

Excellent team player

Strong work ethic

Thrives in a fast paced environment

High level of organizational skills and attention to detail

Good follow through and troubleshooting skills

Able to work collaboratively with a team and independently with little to no supervision

Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems (Monday.com) and customer support ticketing systems (Intercom)

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listing Details

Posted: May 27, 2026
First seen: June 8, 2026
Last seen: June 13, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 46%
Scored at: June 8, 2026

Signal breakdown

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Automatiq

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Automatiq is a ticket resale automation platform that provides intelligent ticket pricing and distribution at scale, helping clients maximize profits and stay ahead in a fast-paced market.

Employees

125

Founded

2013

Domain

automatiq.com

Jobs

View 4 jobs

View company profile

Salary

USD 20–24

per year