Junior User Support Engineer

About the Role
In this role, you’ll gain hands-on experience supporting internal employees while developing your technical and customer service skills. You’ll work closely with experienced IT and engineering team members to troubleshoot issues, learn best practices, and contribute to delivering a great user experience.

What You’ll Do

• Provide friendly and responsive technical support to end users, both onsite and remotely
• Assist with handling IT incidents, service requests, and user inquiries
• Help set up, configure, and support Windows and macOS laptops, mobile devices, and
  applications
• Learn to manage and prioritize support tickets within defined service levels
• Document issues, solutions, and updates in the service management system
• Collaborate with IT team members to resolve technical issues and escalations
• Contribute to creating and updating support documentation and guides
• Support onboarding and offboarding activities (device setup, account access, etc.)
• Follow IT security policies and best practices
• Provide basic guidance to users and help improve their experience with IT tools
  

What You Bring

• Currently pursuing (or recently completed) a diploma/degree in Computer Science, Information Technology, or a related field
• Basic familiarity with Windows and/or macOS environments
• Foundational understanding of computer hardware and mobile devices
• Exposure to Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
• Familiarity with collaboration tools like Zoom is an asset
• Interest in learning about Active Directory, Okta, and IT systems
• Strong communication and customer service mindset
• Eagerness to learn, take initiative, and ask questions
• Good organizational and problem-solving skills
• Interest in AI & Emerging Technologies - Curiosity about AI tools and how they can improve productivity; Interest in learning how AI can support IT operations and user support; Openness to experimenting with new tools and automation ideas

Why Join
This is a great opportunity to gain real-world IT experience in a supportive environment. You’ll learn from a collaborative team, build practical skills, and contribute to improving how employees interact with technology across the organization.