Client Services Director - Promotional Medical Education (Medical Communications)

United States·PhiladelphiaRemotePermanent/full-timeexecutive

OtherClient Services Director

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Overview

About Avalere Health United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally.

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OtherClient Services Director

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

Location: Flexible, hybrid and/or remote. Chicago or Philadelphia area is preferrable but not essential.

About the role

You will provide strategic oversight across large and complex marketing and promotional medical education accounts, ensuring delivery models, account strategy, and commercial performance create sustained value for both clients and the business. You will bridge operational leadership and senior commercial direction by shaping account evolution, strengthening strategic partnerships, and elevating team capability across integrated, multi-channel programmes. As a trusted strategic leader, you will drive forward-thinking solutions that enhance engagement, efficiency, and growth, while overseeing a broad portfolio and building influential relationships with senior client stakeholders.

Provide senior strategic oversight across large, complex, or global medical communications programmes (marketing, promotional medical education and medical affairs).

Ensure alignment between client objectives, delivery models, and commercial outcomes to maximise long‑term value.

Identify opportunities to enhance innovation, efficiency, cross-functional integration, and new service offerings.

Serve as a trusted consultant to clients on scientific exchange, medical education, publications, congress strategy, and digital engagement.

Maintain a strong “big picture” view of account health—anticipating risks, challenges, and delivery needs before they arise.

Act as a senior escalation point for internal teams and client partners.

Shape and evolve account strategies, supporting the shift from tactical delivery to strategic consultancy-led engagement.

Contribute to forecasting, account planning, and commercial optimisation to drive sustainable growth.

Build and mentor high-performing account teams—coaching emerging leaders and senior account managers to strengthen strategic and commercial capability.

Embed best practices that enhance quality, consistency, scalability, and collaboration across programmes.

Ideally 10+ years’ experience in medical communications, healthcare communications, or life‑sciences agency environments.

Experience delivering across Healthcare Marketing, Promotional Medical Education and Medical Affairs projects with understanding of regulatory frameworks and compliance requirements.

Proven experience leading complex, multidisciplinary scientific communication programmes.

Strong track record in organic account growth, proposal development, or new business initiatives.

Confident advising on and delivering integrated engagement models, including scientific exchange, education, congress strategy, digital solutions, and omnichannel approaches.

Exceptional communication skills with the ability to influence, challenge, and build trust with senior client stakeholders.

Strategic thinker with strong commercial acumen, understanding value creation, margin, scope, and negotiation dynamics.

Demonstrated leadership capability—experienced in coaching, developing, and empowering teams.

Bachelor’s degree required; life sciences, healthcare, or business-related disciplines preferred.

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.