Senior Retirement and Benefits Specialist

Provide expert retirement and benefits program support, guidance, and customer service to employees, managers, annuitants, eligible family members, former employees, survivors, and beneficiaries, ensuring timely, accurate, and professional responses to inquiries.  

Interpret and apply Federal retirement and benefits laws, regulations, policies, and procedures related to programs including FERS, CSRS, FERCCA, TSP, FEHB, FEDVIP, FEGLI, FLTCIP, FSAFEDS, and other related employee benefit programs.  

Research and resolve complex retirement and benefits issues by analyzing policies, regulations, and guidance and coordinating with external agencies and organizations, including OPM, TSP, and SSA, as appropriate.  

Receive, review, compile, process, and track retirement and benefits actions utilizing automated systems, including eOPF, DFAS, EWITS, DPRW, and related applications, while maintaining accurate records and case documentation.  

Conduct new employee orientations, benefits briefings, training sessions, and presentations on retirement, benefits, and employee entitlement programs; coordinate presentations and outreach activities with external program representatives as needed.  

Maintain case management and tracking systems, provide timely status updates on assigned actions, and ensure accurate records management and completion of workload requirements in accordance with established service standards.  

Coordinate effectively with managers, HR staff, program officials, and external stakeholders while managing multiple priorities, competing deadlines, and mission-critical requirements.  

Perform other duties as assigned