Case Manager- Adolescent Behavioral Health

Avery's House is expanding services with a specialized residential mental health program for neurodivergent adolescents, providing individualized, strengths-based, and trauma-informed care. Under the direction of the Clinical Director, the Case Manager provides direct patient support while serving as a mentor, advocate, and positive role model. This role helps maintain a safe, structured treatment environment and collaborates with the multidisciplinary team to deliver high-quality, patient-centered care.

Essential Functions and Responsibilities

• Case Management needs

• Discharge planning

• Coordinating and collaborating with the treatment team

• Communication with team members the status of clients in verbal and written form

• Communicate with the school and obtain online schooling information

• Communicate with the school regarding IEP's

• Be present during schoolwork time, monitoring electronic use, and ensuring schoolwork is being done

• Reviewing classroom or curriculum topics and assignments

• Providing clients with positive and constructive feedback

• Building meaningful connections with clients from diverse backgrounds

• Assisting clients with homework, projects, test preparation, papers, research, and other academic tasks

• Maintain records and related documentation. Produces reports, correspondence and performs case management duties

• Transport clients safely as needed

• Participate in documentation in electronic health record

• Maintain client confidentiality HIPAA compliance

• Manage crisis situations using Voluntary Time-Out and verbal de-escalation interventions

• Other tasks as assigned

Therapeutic Milieu Responsibilities 

• Supervising and engaging clients throughout the shift. 

• Providing continuous support within the therapeutic milieu. 

• Assisting with daily routines, schedules, transitions, and activities. 

• Participating in groups, community meetings, and therapeutic programming as appropriate.

• Supporting clients with activities of daily living (ADLs) while promoting independence.

• Supporting clients during meals, hygiene routines, school activities, recreation, and community outings. 

• Utilizing de-escalation, co-regulation, redirection, and crisis intervention techniques. 

• Implementing individualized behavioral support plans under the direction of the clinical team. 

• Maintaining awareness of client whereabouts and supervision requirements. 

• Conducting routine safety and environmental checks. 

• Transporting clients to medical appointments, community outings, or other approved activities as assigned. 

• Assisting with room searches, contraband checks, belongings inventory, and safety procedures according to facility policy. 

• Supporting clients during difficult emotional or behavioral situations while maintaining a calm, therapeutic presence.

• Collaborating closely with clinical assistants, therapists, case managers, providers, and leadership to ensure continuity of care.

Neurodivergent Client Support

• Demonstrate understanding of autism spectrum disorder, sensory processing differences, developmental disabilities, and executive functioning challenges.

• Utilize neurodiversity-affirming and trauma-informed approaches when interacting with clients.

• Recognize sensory sensitivities and modify communication and environmental factors when appropriate. 

• Support individualized coping strategies, visual supports, structured routines, and sensory regulation interventions. 

• Promotes client dignity, autonomy, and strength-based care.

Minimum Qualifications 

• High School Diploma or equivalent preferred (not required)

• Current and valid Arizona Fingerprint Clearance Card

• If it is a new application, can be submitted and in-process

• Preferred experience: 1 year in a behavioral healthcare, public service, customer service or sales

• Valid Arizona Driver’s License in good standing

• Driving Record must permit insurability with the agency’s carrier

• Current CPR/First Aid Certification 

• Participate in supervision with a BHP at least once every two weeks

• Ability to gain knowledge of:

• autism spectrum disorder, sensory processing differences, developmental disabilities, and executive functioning challenges.

• Verbal de-escalation of client

• Use of EMR

Job Type: Full-time

Pay: Starting at $45,000 annually

Benefits:

• 401(k) with matching

• Health, vision, dental insurance

• Paid time off, 7 paid holidays per year

Schedule:

• Monday to Friday

• 9 AM- 5 PM

Work Location: In person, Fountain Hills, AZ