Director of Student Success – Future Opportunities

We are building up a talent pool for future Director of Student Success opportunities. 

About the Role 

The Director of Student Success is critical to ensuring our students are supported, engaged, and successful from enrollment through graduation and into meaningful employment. In this role, you will lead across Student Services and Career Services, aligning teams, systems, and strategies to drive measurable outcomes in retention, certification, graduation, and job placement. 

Key Responsibilities 

Lead the Full Student Lifecycle 

• Design and lead campus-wide retention and persistence strategies 

• Partner closely with academic leadership to identify at-risk students and implement timely interventions 

• Ensure students stay on track to meet academic, FAA certification, and graduation milestones 

Drive Certification and Graduation Success 

• Oversee processes tied to FAA certification readiness, testing milestones, as well as accurate scheduling, follow-up, and reporting of FAA written exams and related requirements

• Lead graduation preparation activities, including exit interviews, completion reviews, and transition planning

Oversee Career Readiness and Graduate Placement 

• Lead strategies focused on job readiness, professionalism, and placement outcomes, including ensuring that students and graduates receive high-quality coaching

• Build and maintain strong relationships with employers and industry partners 

Lead, Develop, and Inspire Teams 

• Directly supervise student services and career services staff 

• Coach, mentor, and develop team members while fostering accountability and collaboration 

• Promote a unified culture that emphasizes proactive support and measurable outcomes 

• Support onboarding and training of new staff 

Use Data to Drive Decisions 

• Monitor retention, certification, graduation, and placement data on a weekly, monthly, and quarterly basis 

• Analyze trends, identify risks, and implement improvement strategies 

• Ensure accurate documentation and reporting in student information systems and dashboards 

• Maintain compliance with all applicable institutional, regulatory and reporting requirements 

Engage with the Campus Community 

• Represent student success during new student orientation and campus events 

• Lead or support career fairs, employer engagement events, certification readiness sessions, and commencement activities 

• Participate in program advisory committee meetings 

Qualifications 

Education 

• Associate's degree 

• Bachelor's or master's degree preferred 

Experience 

• 5+ years of experience in student services, career services, human resources, recruiting, or a related student-support field 

• Proven success in a performance-driven environment with documented measurable outcomes 

• Experience leading teams and managing performance

Skills 

• Strong analytical and organizational skills with the ability to interpret data and drive action 

• Student-focused mindset with a commitment to service excellence 

• Proficient with Microsoft Office and willing to learn new systems 

• A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed 

Benefits 

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits: 

• 401(k) with company match 

• Comprehensive health, dental, and vision insurance 

• Life insurance options 

• Paid parental leave 

• Paid time off (PTO) to promote work-life balance 

• Tuition reimbursement for continued education 

• Employee Assistance Program (EAP) for personal and professional support 

We are committed to fostering a workplace that values integrity, growth, and student success.