IT Support Engineer (L2/L3) #3591364

Join a fast-growing organization focused on innovation and operational excellence within a highly collaborative environment. The IT team plays a critical role in supporting employees across the organization by delivering responsive, high-quality technical support and maintaining reliable day-to-day operations.

This team values strong communication, teamwork, customer service, and technical ownership. The environment is fast-paced, highly interactive, and ideal for someone who enjoys working directly with end users while contributing to broader IT initiatives and operational improvements.

• Opportunity to work within a growing enterprise environment
• Exposure to enterprise-level Windows and macOS ecosystems
• Hands-on involvement with deployments, projects, and infrastructure support
• Collaborative team culture with visibility across departments
• Long-term opportunity with potential for extension and future growth
• Fully onsite position supporting a highly interactive user environment

• Provide advanced onsite L2/L3 support for hardware, software, connectivity, and endpoint issues
• Support users within hybrid Windows and macOS environments
• Deliver high-touch customer support through daily interaction with employees and leadership
• Troubleshoot Office 365, VPN, MFA, mobile device, and endpoint issues
• Manage ticket resolution and documentation within ServiceNow
• Perform laptop imaging, deployments, device provisioning, and onboarding support
• Support inventory management and IT asset lifecycle activities
• Participate in project work and collaborate with infrastructure, network, and security teams
• Assist with endpoint compliance, patching, and device security initiatives

• 3–5+ years of hands-on IT support or systems support experience
• Strong troubleshooting experience within Windows and macOS environments
• Experience supporting Apple devices in enterprise environments
• Familiarity with MDM tools such as JAMF, Intune, or Workspace ONE
• Experience with Office 365, VPN technologies, MFA, and endpoint troubleshooting
• Strong customer service and communication skills
• Experience working onsite in a fast-paced support environment
• Ability to work independently while collaborating across multiple teams
• Pharma or life sciences industry experience is a strong plus