Head of Professional Services

Axle Health builds AI scheduling and workforce management software to empower in-home healthcare providers to deliver exceptional, personalized care right where patients feel most comfortable—at home.

Some of the biggest providers in the country use our software (like Cityblock Health and U Penn Health System) to improve the utilization of their field teams by 17%+, and automate the operational burden of scheduling and dispatching.

Our platform includes proprietary logistics algorithms to optimize scheduling, a mobile app for field staff, an operations dashboard for office teams, engagement and booking tools for patients, and a wide range of integrations and external APIs for modular access.

We’re a team of top-tier engineers and operators, backed by $14m from top investors such as Y Combinator, Pear VC, and F-Prime, applying our intellect and logistics experience to upend how home healthcare is delivered.

This is a unique opportunity to join Axle Health as our founding Head of Professional Services, reporting directly to our CEO and building our post-sale revenue and service delivery engine. Ideal candidates are revenue-oriented operators who think like product managers: they see professional services not just as a cost center but as a strategic driver of growth, customer success, and product adoption.

As our Head of Professional Services, you'll own three interconnected functions: implementation, services, and customer support. More importantly, you'll productize each of these; transforming custom, high-touch work into scalable, repeatable offerings that drive revenue. You'll design and launch tiered service packages (from self-service to white-glove), and establish the processes and infrastructure that allow us to serve customers at scale without sacrificing quality.

This role requires someone who can balance strategic business thinking with hands-on execution. Initially, you'll lead implementations directly and manage support operations while building the services function through a founding hire. As we grow, you'll scale each function with the right mix of people, product, and automation.

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• We cultivate an environment where team members feel ownership over the work they do. Everyone in an organization has big ideas and we want to hear them and implement them.

• All of our employees have equity compensation. We want you to benefit from all the hard work you do in helping patients and catalyzing this shift in healthcare.

• Medical, Dental, Vision

• 401k plan

• Flexible PTO and sick days

• Commuter benefits

• Santa Monica HQ with 180 degree beach views and daily catered lunches

• Fast paced work environment geared towards professional growth

• Get the chance to move roles within the organization to learn new skills and continue to make an impact

• Monthly team events, dinners, & happy hours

• Special team outings - some past events have included: yacht cruises, visits to Universal Studios, Magic Castle, and Vegas