Axle5d ago

New

USD 80000-95000/yr

Quality Assurance & Support Engineer

United States·Rockvillemid

OtherQuality Assurance

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Quick Summary

Overview

(ID: 2026-2534) Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics,

Technical Tools

OtherQuality Assurance

(ID: 2026-2534)

What We Offer

~5 min read

✓100% Medical, Dental & Vision Coverage for Employees

✓Paid Time Off and Paid Holidays

✓401K match up to 5%

✓Educational Benefits for Career Growth

✓Employee Referral Bonus

✓Flexible Spending Accounts: Healthcare (FSA)

✓Parking Reimbursement Account (PRK)

✓Dependent Care Assistant Program (DCAP)

✓Transportation Reimbursement Account (TRN)

✓Design, develop, and maintain automated test suites using Playwright or similar end-to-end testing frameworks, covering UI, API, and integration scenarios.

✓Write and maintain robust test scripts that are reliable, readable, and easy to extend as the product evolves.

✓Integrate automated test suites into CI/CD pipelines to ensure continuous quality validation on every build.

✓Monitor test results, investigate failures, and work with developers to ensure prompt resolution of identified defects.

✓Apply LLM-driven testing techniques to accelerate test case generation, identify edge cases, and improve overall test coverage.

✓Evaluate and adopt emerging AI-powered QA tools that improve efficiency, reduce manual effort, and surface issues earlier in the development cycle.

✓Critically assess AI-generated test artifacts for accuracy and completeness, refining them as needed to meet project quality standards.

✓Help establish and document team best practices for the responsible use of AI tools in the QA workflow.

✓Develop and execute manual test plans for new features, bug fixes, and regression scenarios where automation is not yet in place.

✓Perform exploratory testing to identify usability issues, edge cases, and unexpected behaviors that automated tests may miss.

✓Test identity and access management flows thoroughly, including authentication, authorization, and user profile scenarios.

✓Document defects clearly and completely, providing developers with the context needed for efficient resolution.

✓Serve as a point of contact for end-user support requests related to the Identity Management system, providing timely and helpful responses.

✓Triage incoming issues, distinguishing between user error, configuration problems, and software defects, and routing accordingly.

✓Document recurring support issues and work with the development team to address root causes and reduce future support burden.

✓Contribute to user-facing documentation, FAQs, and knowledge base articles to empower users to self-resolve common issues.

✓Work closely with developers, product managers, and designers to understand requirements and ensure testability is built into features from the start.

✓Participate in sprint planning, design reviews, and retrospectives, contributing a quality-focused perspective throughout the development lifecycle.

✓Communicate test status, coverage gaps, and risk assessments clearly to stakeholders.

✓Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience.

✓Minimum of 2 years of hands-on experience in software quality assurance or testing roles.

✓Demonstrated experience with at least one automated testing framework (e.g., Playwright, Selenium, Cypress, or similar).

✓Solid understanding of software testing principles, including test planning, test case design, defect lifecycle management, and regression testing.

✓Familiarity with RESTful APIs and experience testing API endpoints.

✓Experience working within Agile or Scrum development environments.

✓Strong analytical and problem-solving skills with a keen eye for detail.

✓Excellent written and verbal communication skills, particularly for documenting defects and supporting end users.

✓Playwright experience strongly preferred — including authoring page object models, handling authentication flows, and running tests in CI environments.

✓Experience with LLM-driven or AI-assisted testing is highly desirable.

✓Familiarity with identity and access management concepts, including authentication protocols such as OAuth/OpenID Connect and SAML.

✓Experience with performance or security testing tools and methodologies.

✓Knowledge of version control systems, preferably Git, and experience working in CI/CD pipelines.

✓Knowledge of cloud environments such as AWS or Azure, particularly as they relate to deployment and testing.

✓Prior experience in an end-user support or help desk capacity, including ticket tracking and knowledge base authoring.

✓User support and team leadership experience