VoIP Integration Engineer, Public Safety

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

• →Working as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure
• →Configuring and troubleshooting Carbyne’s Novel Emergency Communication Platform
• →Provide clients with customized communication solutions for Carbyne’s unified communications services
• →Install, maintain, integrate, and contribute to PBX projects and UC solutions
• →Create and maintain technical specs and solution documents
• →Overall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne’s best practices
• →Providing technical support and training for the Operations team on 911 emergency communications systems
• →Gaining a strong understanding of unified communications architecture, networking, and cloud computing
• →Interact with a variety of internal stakeholders: Carbyne’s Operations, R&D, Sales, CTO Office, and Product Managers

• Proven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)
• Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video\audio codecs, packetization, encryption, and transport
• 3+ years of experience in solutions deployment of open-source VoIP solutions
• 3+ years of experience in networking. Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1-7 Network Layers
• Good understanding of Linux environments, including bash scripting
• Hands-on experience deployment on Private and Public network/security clouds (AWS)

• Industry certifications like CCIE, CCNP, CCNA Voice
• Knowledge of Docker and Kubernetes
• Knowledge of AWS infrastructure

This is a hybrid role, with an expectation of four days per week in our Manhattan office.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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