Client Services Manager, Olympics & Paralympics

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Client Services Manager, Olympics and Paralympics manages the relationship with the LA28 client, providing front-line, top-notch service and support for ticketing managers at some of the most iconic events across the country. Operating at the intersection of relationship management, technical expertise, and live event execution, this role works closely with our LA28 client and ticketing venue partners to provide support for all AXS products and services and deliver seamless fan experiences. Each Manager plays a critical leadership role by developing close relationships with the clients and acting as the primary resource for all event configuration and box office inquiries.

• →Owns event configuration and execution for complex, high-profile events, including multi-venue and/or multi-sport environments. Troubleshoots and resolves product and service-related issues, modifies events, develops positive client relationships, and conducts themselves in a manner that exemplifies our high service standards.
• →Acts as a subject matter expert across all products and services, influencing product improvements based on client needs and usage.
• →Oversees high-volume support requests, ensuring prompt communication and follow-up with clients and timely resolution.
• →Provide guidance on best practices for event and promotion configuration.
• →Leads communication of critical updates (policies, product changes, system enhancements) to clients and internal teams, ensuring clarity and adoption at all levels.
• →Leads and Manages resolution of high-impact issues with authority to make real-time decisions during live Olympic onsales and events that protect revenue and fan experience.
• →Ensures financial and operational integrity across events, including validation of configurations, adherence to best practices, and mitigation of revenue risk
• →Manages and enforces team performance, setting productivity, quality, and service standards aligned with organizational goals. Resolves problems, identifies service trends, recommends and tests system improvements, and implements changes.
• →Updates job knowledge by participating in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations.

• BA/BS Degree (4-year)
• 4-6 years Related experience
• 4-6 years Experiencing in leading a high-functioning customer service team.
• 4-6 years Live event ticketing and event programming experience
• Advanced event programming experience across multiple venue/event types.
• Adept at problem solving and decision making in a high-pressure environment.
• Committed to collaboration and teamwork.
• Committed to ongoing education and skills development to stay on top of technical advances.
• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adaptable; able to pivot as priorities and processes change

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

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