QoS Specialist

Azurreo is an international telecommunications and technology services company with more than 15 years of experience supporting operators, vendors, and enterprise clients worldwide.

Our teams manage critical operational activities including deployment coordination, service assurance, monitoring, reporting, and telecom operations across multiple countries and time zones.

We are looking for proactive, analytical, and reliable professionals who thrive in structured environments and take ownership of operational performance.

Azurreo is seeking a QoS Specialist to support service assurance and operational monitoring activities across telecom and technology projects.

The successful candidate will be responsible for monitoring operational performance, managing incidents, coordinating with stakeholders, tracking KPIs, and contributing to service quality improvements.

This position is ideal for candidates with experience in:

• Telecom Operations
• NOC (Network Operations Center)
• Service Assurance
• Technical Support
• Network Monitoring
• IT Operations

Candidates without relevant technical or operational experience are unlikely to be successful in this role.

Service Monitoring & Performance

• →Monitor service availability, alarms, and operational performance indicators.
• →Identify service degradation and escalate issues according to established procedures.
• →Ensure operational continuity and service reliability.

Incident Management

• →Investigate, track, escalate, and follow up on incidents until closure.
• →Coordinate with internal teams, customers, vendors, and field resources.
• →Maintain accurate incident logs and operational documentation.

KPI Monitoring & Reporting

• →Monitor service quality KPIs and operational metrics.
• →Prepare daily, weekly, and monthly operational reports.
• →Identify recurring issues and performance trends.

Customer & Stakeholder Communication

• →Provide professional updates regarding incidents and operational activities.
• →Maintain clear communication with customers and internal stakeholders.
• →Ensure timely and accurate status reporting.

Continuous Improvement

• →Participate in root cause analysis activities.
• →Support preventive and corrective action initiatives.
• →Contribute to improving operational processes and service quality.

One of the following:

• Telecommunications Engineering
• Computer Engineering
• Network Engineering
• Information Technology
• Computer Science
• Related Technical Field

At least one of the following:

• Telecom Operations
• NOC Operations
• Service Assurance
• QoS Monitoring
• Network Monitoring
• Technical Support
• IT Operations

Preferred knowledge of:

• TCP/IP Networking
• Routing & Switching
• Incident Management
• Monitoring Tools
• Service Assurance Concepts
• Telecom Networks
• KPI Tracking & Reporting

• Professional working proficiency in English (written and spoken)
• Ability to communicate effectively with customers and technical teams

• Strong attention to detail
• Analytical mindset
• Accountability and ownership
• Ability to work independently
• Strong follow-up and organizational skills

• Full-time remote position
• Monday to Friday
• 9:00 AM – 6:00 PM local time
• One-hour break
• Overtime may occasionally be required based on operational needs

Work from home with a structured and professional remote environment.

Company laptop provided.

Annual leave and recognition of applicable public holidays.

Structured onboarding and continuous learning opportunities.

Work with telecom operators, vendors, and international stakeholders.

Opportunity to grow into:

• Senior QoS Specialist
• Service Assurance Lead
• Operations Coordinator
• NOC Team Lead