Operations Administrator

Sneak peek into our company culture: Career Opportunities | B4 Networks Inc.

Are you the Ideal Team Player? At B4 Networks, we don’t just hire for skills; we hire for character. We are looking for an Operations Administrator who embodies the three essential virtues of an ideal team player:

• Hungry: You are self-motivated, proactive, and driven to get things done. You take ownership, follow through on commitments, and don't wait to be told what needs attention.
• Humble: You leave your ego at the door, share credit, and are hungry for coaching.
• Smart: You have "people smarts"—you know how to listen, read a situation, and build rapport over the phone.
  
  

If this sounds like you, we'd love to hear from you!

Company Overview

B4 Networks is an established Managed Service Provider (MSP) serving small and mid-sized businesses throughout the Niagara Region, Hamilton and the Barrie (Simcoe County) area. We provide proactive technology support and strategic guidance to organizations including accounting firms, manufacturers, engineering firms, non-profits, greenhouses, and many other growing businesses.

At B4 Networks, we are committed to continuous improvement, professional growth, and creating an environment where team members can make a meaningful impact.

Perks

• Fully catered lunches 2-3 days a week.
• Supportive learning platforms for professional growth.
• Competitive wages and clear growth paths.
• Benefits.
  
  

Position Overview

The Operations Administrator serves as a central support resource across multiple areas of the business, including accounting, human resources, operations, ticket management, and leadership support.

This role is ideal for someone who enjoys variety in their day, can manage multiple priorities simultaneously, and takes pride in ensuring important tasks don't fall through the cracks.

Success in this role requires strong organizational skills, resourcefulness, attention to detail, professional communication, and the ability to work independently.

Duties and Responsibilities

Accounting / Finance Liaison

• Serve as the primary point of contact for accounting-related inquiries including payment options and collections.
• Monitor the accounting area within our PSA daily and assign tickets as required.
• Ensure the outsourced accounting firm receives all vendor invoices and supporting documentation.
• Credit card receipt collection for company purchases.
• Cross-check accounting records against established checklists to ensure supplier invoices are not missed.
• Track recurring subscriptions, vendor contracts, and software renewals to prevent unexpected renewals or service interruptions.
• Send client statements and follow up on outstanding balances and collections. 
• Act as the liaison between B4 Networks and the outsourced accounting firm by answering questions, gathering information, and following up on outstanding requests.
• Process client credit card payments in emergency situations only.
• Initiate the Do Not Service process when client accounts reach established payment thresholds.
  
  

Human Resources Support

• Schedule and coordinate interviews.
• Coordinate new hire onboarding logistics, including workspace preparation, paperwork, and schedule coordination.
• Maintain employee records and time-off tracking.
• Assist with HR administration and employee documentation.
• Coordinate team celebrations, birthdays, and work anniversaries.
  
  

General Administrative Support

• Schedule meetings and coordinate calendars for the leadership team.
• Enter and maintain weekly, monthly, and quarterly KPI reporting.
• Coordinate travel arrangements and related logistics.
• Order office supplies and equipment.
• Take meeting notes and distribute minutes and action items.
• Maintain organized shared files, folders, and documentation.
• Draft, edit, and format routine business documents and correspondence.
  
  

Office Support

• Run occasional business-related errands.
• Maintain office inventory and supplies.
• Coordinate catered lunches and office events.
• Help ensure the office remains organized, welcoming, and operational.
  
• Collect and  track dress down day funds from staff.
  
  

Ticket Management

• Monitor service tickets across departments to ensure progress is being made.
• Identify tickets that may be stalled or at risk of being overlooked.
• Escalate concerns and follow up with team members when necessary.
• Assist in maintaining accountability around ticket progression and client responsiveness.
  
  

Requirements and Skills

• Proven experience in an administrative, office management, operations, or coordinator role.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Demonstrated resourcefulness and problem-solving ability.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Professionalism, discretion, and confidentiality.
• Proficiency with Microsoft 365 applications.
• Comfortable learning and working within multiple software platforms.
• Experience with accounting, HR administration, or operational support is considered an asset.
• Ability to be comfortable with having uncomfortable conversations with clients when their account is in arrears.
  
• High School degree: additional qualification as working with an executive team or a College degree would be considered an advantage.
  
  

You Will Thrive in This Role If...

• You enjoy taking ownership and following tasks through to completion.
• You naturally stay organized even when priorities change.
• You are persistent and don't let important items fall through the cracks.
• You enjoy supporting multiple departments and helping others succeed.
• You are comfortable learning new systems and processes.
• You take pride in being dependable, proactive, and accountable.