Attractions Manager

The role requires a confident, personable, and guest-focused manager with excellent communication skills and strong attention to detail. You will be adept at operational planning, analysis, and cross-department collaboration to ensure the highest standards of visitor satisfaction and interpretive quality.

• Must hold a bachelor’s degree in general arts
• Proven track record in museum, heritage, or visitor attraction management
• Ability to manage a small team successfully
• Academic or professional background in history, museum studies, or heritage interpretation
• Strong knowledge of South African and Anglo-Boer War history, and an ability to communicate these narratives to diverse audiences
• Excellent communication and interpersonal skills
• High attention to detail and a strong sense of storytelling
• Proficiency with Microsoft Office and willingness to learn new software
• Creativity and imagination in designing educational or workshop experiences for diverse audiences.
• First-hand experience of managing a high-quality visitor attraction
• Demonstrated experience managing and motivating a team
• Full, clean driving licence
• Fluency in written and spoken English and Afrikaans
• Flexibility and enthusiasm for working in a dynamic environment
• Working Hours: 40 Hours per week between Tuesday and Sunday - Must include weekends, particularly Sundays
• Location: The Story of Emily, St Ive, Liskeard

As leader of the Welcome and Museum Host team, you will ensure the seamless operation of the attraction and its integration with the wider estate experience. You will be both creative and commercially minded, with a proven ability to deliver visitor growth and revenue uplift while maintaining the authenticity and integrity of the historical content.

You will manage the existing interactive exhibits within the Visitor Attraction and be responsible for the successful implementation of exciting additional guest experiences. You will also oversee the planning, implementation, and continuous improvement of visitor engagement strategies, including events, educational workshops, and curated experiences that interpret South African and British historical themes.

• →Oversee daily operations within the Visitor Attraction (VA)
• →Duty management, troubleshooting, and problem-solving
• →Ensure every visitor enjoys a high-quality, educational, and immersive experience
• →Direct responsibility for the efficient operation of the museum exhibits
• →Support the development, interpretation, and implementation of new exhibits and historical content, especially those related to South African and Anglo-Boer War history
• →Engage visitors through storytelling, guided interpretation, and participatory experiences
• →Plan and execute an extensive programme of workshops, tours, and events within the VA
• →Train, mentor, and support the Welcome and Host team to deliver engaging and historically accurate visitor interactions
• →Collaborate with the marketing team to develop content that highlights the site’s cultural and historical significance