Content Coordinator

• →Conduct thorough research on industry-related topics to ensure accuracy and depth in content creation.
• →Write and edit immigration processing outlines, communication templates, intake questionnaires, and workflows for external clients.
• →Develop user guides, manuals, tutorials, FAQs, SOPs, and documentation standards to ensure consistency and usability.
• →Complete defined, routine, or standardized tasks using templates, checklists, and established specifications.
• →Digest detailed and multi-step instructions to complete specific content configurations accurately.
• →Implement quality control processes to review content for accuracy, completeness, grammar, style, and clarity; ensure work is self-reviewed prior to hand-off.
• →Collaborate with subject matter experts to validate content accuracy and alignment with requirements.
• →Communicate proactively, clearly, and thoughtfully regarding task status, progress, and risks; share updates in a structured manner.
• →Offer ongoing support to users to maximize the effectiveness and adoption of the knowledge base.
• →Regularly communicate content updates and improvements to relevant stakeholders.
• →Collaborate with other departments to ensure knowledge management systems integrate effectively into workflows.
• →Assist with data mapping and support knowledge document automation initiatives.
• →Apply feedback consistently and demonstrate steady growth in knowledge, accuracy, and professional capabilities.

• Bachelor’s degree, or foreign equivalent, in Technical Writing, English, International Studies, Communications, or related field.
• Proven experience in content coordination, content management, or a similar role.
• Excellent written and verbal communication skills.
• Strong writing and editing skills, with the ability to convey complex concepts in clear, concise language.
• Detail-oriented with a strong focus on accuracy, quality, and consistency.
• Ability to follow structured processes and multi-step instructions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated ability to prioritize work, manage deadlines, and take ownership of assigned tasks.
• Familiarity with document management systems and collaboration tools.
• Previous experience working in U.S. immigration or global mobility preferred.

• Able to maintain a sedentary position for up to 90% of the work day
• Able to type and grasp, grip, push, and pull file drawers and doors
• Able to walk and climb stairs or use an elevator to coordinate with other departments
• Able to bend, stoop, kneel, and/or stand to access files and documents
• Able to lift up to 25 lbs of files and/or boxes
  
  

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to Recruitment@BAL.com