IT & CIM Support Technician

Job Summary:

Technical and operational support for all manufacturing processes related to computer or automation equipment, in particular Servo and Engraving equipment.

Essential Functions:

• Be an expert in the use of spell/cam software systems and in everything related to the spell/cam work cell equipment
• Monitor, test and troubleshoot spell/cam automation cells (computers, peripherals, CNC machines and ergonomics)
• Support and troubleshooting of spell/cam parameters for different styles
• Test and confirm that changes to the work cell software were applied correctly
• Install, maintain, troubleshoot and upgrade the hardware and software of the spell/cam cells, engraving servomechanisms and desktop devices
• Support and maintenance to user requirements, including troubleshooting and operator IT training
• Develop and maintain detailed documentation of the cell configuration as well as its security and IT infrastructure
• Work with a team of people to automate tasks, improve processes, and develop management standards as required
• Work closely with the spell/cam system manager at the corporate level
• Work closely with other technical departments
• Maintain professionalism and a positive attitude as well as appropriate behavior within the facility

Specialized Knowledge/Skills:

• Advanced Visual Programming Languages (Python, Perl, C++), Web, Scripts and Macros
• Desktops and peripherals support troubleshooting.
• Windows Server and Linux OS
• Windows and MS Office suites knowledge
• Detail oriented

Education/Experience:

• Computer Engineering (Technical Support or Programming), Mechatronics (Automation) technician.
• 2+ years as a Computer Support Technician (manufacturing environment preferred)
• Bilingual English/Spanish