Program Coordinator

Ballad Group

Do you enjoy leading people to success? Do you have a passion to change lives through workforce development? Are you excited and passionate about insurance? If yes, apply now!

Ballad’s Workforce Development Division is hiring a new coordinator  role for our Professional Insurance Careers (PIC) integrated training program. This program is an occupational skills training program with a focus in the Insurance industry. The objective of the program is to recruit, mentor and guide unemployed individuals who have a desire to rapidly re-integrate  to the workforce, gain and maintain meaningful employment in the Insurance industry.

Ballad is an Alberta-based group of professionals, strengthening the communities in which we live and work. We provide services related to research, training, partnership development, process improvement, and full-scale implementation. Ballad listens first, provides exceptional quality and services, and we believe everything we do should have a positive impact.  

The Opportunity

The Program Coordinator will have a vital role in Ballad’s PIC program, and we are looking for someone who is:

Accountable

• Deliver exceptional services
• Is committed to inclusion

Collaborative

• Build meaningful relationships
• Be a team player

Entrepreneurial

• Innovate and implement creative solutions

Plus, you need to be:

• Person-centric and flexible with an appetite for problem solving, engaging, and motivating others.
• Highly collaborative with history of engaging stakeholders and building productive relationships across a wide range of team members, community and employers
• Success focused with an unwavering commitment of ensuring people are supported to achieve their goals and realize success.
• Highly organized and engaged with the ability to manage multiple priorities, pivot directions as needed, respond to immediate need, and work in a high paced, dynamic environment.
• Responsive to individual situations and cultivate solutions that ensure the success of the clients, employers and program team

This position is:

• In-office, full time, located in Lethbridge

You want this position because you will:

• You will focus on recruiting 15 qualified participants, per cohort
• Assess individual needs of potential participants and lead participant intake
• Collaborate with team members to ensure that both the participants and facilitator have what is required for training on a daily to quarterly basis
• Create a safe and positive environment where participants can learn and grow 
• Generate, foster and maintain professional contacts within the insurance sector with the focus on recruitment, work experience and job placement
• Coordinate all internal and external events to support recruitment, work experience and job placement opportunities
• Actively seek out positive solutions to solve challenges that arise
• Be diligent in completing reports and filing as per Ballad standards
• Enjoy communicating with potential participants over the phone, email, google meet and in-person
• Prepare and submit monthly reports on time and without error
• Be a highly professional, driven, charismatic, reliable, and confident individual who thrives under pressure

You are ready for this position because you have the following experience:

A professional with proven experience collaborating with unemployed individuals and groups, building and maintaining relationships with staff and external stakeholders, and recruiting participants from Lethbridge and area.

• Relevant post-secondary diploma or degree
• 1 to 3 years’ experience working in program coordination in education, non-profit or relevant industry is an asset 
• Prior experience in placement and/or building customer relationships is preferred (an equivalent combination of education and professional experience will be considered)
• Working in Mobius is a benefit but not required
• Experience with pre-employment strategies and knowledge of the local labour market are considered assets
• Connections within the Insurance sector in Lethbridge would be awesome but not required
• Public speaking or group facilitation within a formal environment or on the job must be something you enjoy.
• Proven intermediate skill level in Microsoft Office and online database tools (Word, Outlook, PowerPoint, Excel)
• Intermediate skill level working in online database tools (monday.com)