Host - Casino Senior

• →Reports to the Senior Host and/or the Player Development Manager.
• →Promotes the Rewards Program by assisting patrons through the membership process.
• →Educates players in the understanding, application, and usage of the Rewards card to include its benefits.
• →Educates customers on the usage and benefits of casino floor bill validators.
• →Assist with phone solicitation of established premium slot & table patrons.
• →Attends all special events targeting premium players.
• →Meets and greets premium players.
• →Issues complimentary amenities consistent with customer’s activity.
• →Handles customer problems and reports all incidents to management.
• →Initiates proper paperwork to insure patron account problems are rectified.
• →Maintains and updates accurate customer information in accordance with CTR guidelines.
• →Responsible to insure continued growth within the company’s database.Interacts with all other departments.
• →Responsible for identifying and cultivating new customers.
• →Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• →Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• →Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• →Always follow the Company Service Standards model.
• →Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• →Other duties may be assigned at any time.

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.