Financial Operations Specialist (Night Shift)

Location: Philippines (remote)

Schedule: 1 FTE (40 hours/week)

Working hours: 2:00-10:00 PM in CET (Central European Time Zone), GMT+2 during summer, GMT+1 during winter. 

We are Baltic Assist, an outsourcing company specialising in innovative remote career solutions. We provide exciting opportunities on a global level, fostering long-term cooperation between top talent and our partners. By cultivating a desirable environment, our people are empowered to excel and engage with a community of diverse professionals. With a commitment to efficiency and innovation, Baltic Assist aims to be the go-to choice for seeking rewarding careers.

Our client for this role is a Danish SaaS company specializing in compliance and monitoring solutions for pharmaceuticals and other regulated industries, operating across Europe and the US.

We are looking for a detail-oriented and reliable Financial Operations Specialist to join the team. This role is ideal for someone with a background in customer service and an interest in finance operations. You will play a key role in supporting global financial processes, while also acting as a first point of contact for finance-related customer inquiries.

Fluent English is essential for communicating with international teams and customers, and we therefore require a C1 level or higher.

You will receive structured onboarding and professional training, after which you will be equipped to handle financial operations tasks independently.

• Managing global Accounts Receivable processes, including billing reconciliation for SaaS subscriptions and hardware sales.
• Handling finance-related customer tickets and inquiries, ensuring timely resolution or escalation.
• Supporting cross-border tax and payment administration, including verification of customer tax documents (e.g., W-9, VAT exemption certificates).
• Processing and allocating multi-currency payments (USD, EUR, DKK) within internal systems.
• Reviewing employee expense reports for compliance and assisting with vendor invoice handling.
• Preparing weekly reports on key financial metrics (e.g., cash collection, aging, DSO) and flagging potential risks.

• Fluent English skills (C1 or higher), both written and spoken.
• Previous experience in customer support, finance operations, or a similar role.
• Strong attention to detail and a structured way of working.
• Ability to work independently and take ownership of tasks.
• Good system skills and confidence working with different tools (ERP/CRM experience is a plus).
• Interest in finance processes and willingness to learn.