Knowledge Governance Specialist II

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

• →Strong attention to detail, information judgment, and ability to follow established standards and processes with consistency.
• →Clear written communication skills with the ability to create and edit content that is concise, accurate, and easy to understand.
• →Demonstrated ability to collaborate with cross-functional stakeholders to validate information, resolve ambiguity, and maintain content accuracy, and influence knowledge governance decisions without direct authority.
• →Evaluate, identify, and interpret usage signals (search terms, article performance, feedback trends, chatbot fallback indicators) to identify content gaps.
• →Ability to use data, AI-assisted insights, and performance signals to identify, prioritize, and implement content and knowledge improvements.
• →Ability to manage multiple tasks and deadlines with reliability and accountability. 
• →Experience working in content and knowledge systems such as Help Center platforms, content management systems (CMS), and work management tools (e.g., Jira, Wrike, or similar), as well as basic familiarity with analytics dashboards used to track content usage and performance.
• →Demonstrated curiosity and learning agility, including the ability to learn new products, technologies, AI-enabled workflows, and knowledge management practices.

• Experience with Help Center/knowledge base platforms, in-app guidance tools, or content management systems.
• Familiarity with taxonomy, information architecture basics, metadata strategies, or content governance practices.
• Experience supporting AI-assisted support experiences, including an understanding of how content structure, metadata, taxonomy, and governance practices influence retrieval quality, grounding, and answer accuracy.
• Experience creating templates, style guides, or reusable patterns for documentation.
• Familiarity with HR and/or Payroll domains or customer-facing CX workflows.

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance 
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you 

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. 

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. 

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.