Customer & IT Support Specialist

• Experience in end-user support, preferable for an eCommerce and/or SaaS platform
• A good understanding of CSM metrics and key performance indicators (KPIs)
  
• A passion for training and communicating with customers, and the drive to help them be successful
• Excellent communication skills both to engage customers and deliver feedback to your peers and management
• Strong technical skills, and a willingness to quickly adopt new skills
• A service-oriented, can-do attitude: you are able to stay enthusiastic, positive and focus on the go-forward strategy
• Experience with and/or hunger to learn technology and productivity tools, such as G! Suite and Slack, Hootsuite, Squarespace, LuckyOrange and Barn2Door’s eCommerce platform
  
• Nice to have: Some experience managing a small team
  
• Nice to have: food or farming domain knowledge and / or a passion for local farms and changing the food system
  

• Respond to Buyer and Farmer chat support
• Script, record, and publish Learn Center videos to address common scenarios for Farmers and Buyers
• Proactively review sessions to look for common issues and abandoned carts
• Create bugs for the engineering team based on findings from reviews and customer reports
• Provide product feedback based on common points of confusion or issues with customers
• Test the Barn2Door platform as we deploy new features - report bugs and make product suggestions based on your experience
  
• Willingly support other areas of the business - namely in Marketing, Sales and Success where your hard-work, positive attitude and detailed nature could be of value
  

You Get:

• $44k-$50k annual salary DOE + generous stock options and benefits
• To work closely with all team members including executives
• 10 days PTO, 5 days Sick Leave and 11 Paid Holidays
• 100% premium coverage for Medical, Dental, Vision and AD&D (Employee-only)
• Real experience in a high profile startup company just hitting its growth curve
• Ongoing training and professional development
• Opportunity to be a rock star - great exposure and upside
• Hip startup office downtown Nashville a few blocks north of Broadway

Net-net
We’re looking for driven, intelligent people who regularly go the extra mile. You should thrive on the urgency of a startup atmosphere and be results driven (always seeking to exceed expectations). You must be well-disciplined, self-motivated and hungry to achieve. If you’ve got the drive, grit, creativity, and a passion for local food, startups and disrupting the food industry - then Barn2Door may be right for you.