Customer Service/Contracts Representative

United States·East Granbymid

OtherCustomer Service

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Key Responsibilities

Review, research and organize RFQ (request for quotes). Work closely with customers and sales to understand quote and product

Technical Tools

OtherCustomer Service

~1 min read

→Review, research and organize RFQ (request for quotes).
→Work closely with customers and sales to understand quote and product requirements (quality, timing, prints, revision levels, etc.).
→Develop formal quotes from engineering estimates and sales direction, ensuring a high level of accuracy.
→Communicate with Sales team regarding quote status and follow up.
→Timely and accurate entering of new orders and amendments into Sales Order System.
→Support production planning through timely and accurate assembly of work order packets.
→Monitor progress of RFQs through the quote process, ensuring best possible turn and expediting quotes where appropriate.
→Maintain quote/Purchase Order/RFQ and other files as required.
→Direct incoming calls to the appropriate department/employee.
→Support Customer Service, Product Engineering, and Sales team on various projects and tasks.
→Maintain leadership standard work.
→Serve as a back up to production and special-order customer service positions.
→Perform other duties as required.

~1 min read

5 years related customer service experience. Aerospace industry experience preferred.
PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages.
Exemplary oral and written communication skills.
Problem solving techniques to assist in resolving inquiries.
Strong attention to detail
Good interpersonal skills and ability to relate across all levels of internal management and external customers.
Ability to work independently to multi-task handling simultaneous work assignments and projects and drive "Lean" process improvements.

Associate’s degree in manufacturing, Engineering, Business Administration, Supply Chain, or Operations or related discipline is a plus

To be considered for the above position, please visit our website OneBarnes.com, click on careers, search for the job posting in which you are interested and submit your resume online.