Client Services Manager, Adults

• →Manage a caseload of clients, ensuring schedules are filled and services are delivered reliably
• →Coordinate day-to-day staffing and scheduling for personal care and companion services
• →Communicate regularly with clients, families, and caregivers to understand needs, resolve issues, and maintain a high-quality experience
• →Monitor and respond to open shifts, cancellations, and coverage gaps to prevent service interruptions

• Receive and process referrals from hospitals, discharge planners, payors, and community partners
• Partner with clinical team and director to convert referrals to active cases quickly and smoothly
• Track billable hours and caseload growth, contributing to office productivity and financial health

• Build strong, trusting relationships with RNs and LPNs
• Support caregivers with schedule changes, questions, and concerns, escalating issues appropriately
• Collaborate with recruiting and clinical leaders around onboarding, compliance, and performance of field staff

• Collaborate daily with the director, clinical manager, and office team to achieve goals in client satisfaction, staffing, and retention
• Use BAYADA systems (e.g., scheduling and documentation platforms, Workday, email, and reports) to manage caseload and workflows
• Model The BAYADA Way—our core values of compassion, excellence, and reliability—in all interactions

• Bachelor’s degree or equivalent combination of education and relevant experience (per office/division standard)
• 1+ years of experience in customer service, staffing, scheduling, or coordination in a fast-paced environment
• Strong relationship-building and communication skills, both written and verbal
• Proven ability to prioritize, stay organized, and manage competing deadlines
• Comfort using computers and learning new systems (scheduling, documentation, reporting)
• Alignment with The BAYADA Way and a genuine desire to support clients, families, and caregivers

• Experience in home care, healthcare, senior services, or human services
• Prior experience with scheduling / staffing or case management
• Familiarity with the local community and service area

• Full-time role: exempt
• Monday–Friday, daytime office hours 8:30am- 5:00pm 

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.  Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.