Client Services Manager, Health Care

BAYADA Home Health Care has an immediate opening for a Client Service Manager in our Philadelphia, PA Habilitation Home Care office.

If you are looking for an exciting career opportunity in a growing industry, a Client Service Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities for a Client Services Manager:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics and client authorizations
• Client Services Managers will partner with Clinical Managers to provide supervision and support to Habilitation Technicians
• In collaboration with the Clinical Manager, Habilitation Manager, Direct Support Professionals (DSP) and other teams to act as an advocate for clients in the Habilitation program
• Participate in Person-Centered Planning processes
• Collaborate with the client, family, Case Managers, DSPs and other teams to implement and evaluate client scheduling needs
• Participate in client ISP meetings
• Maintain ongoing communication with Case Managers/Care Coordinators and other stakeholders

Qualifications for a Client Services Manager:

• Bachelor degree is required
• At least 1 year of experience with the I/DD population (Preferred)
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

• BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.
• Check out our blog: https://www.bayada.com/search?q=Newsweek
• Newsweek's Best Place to Work for Diversity 2023
• Newsweek Best Place to Work for Women 2023
• Newsweek Best Place to Work (overall) 2024
• Newsweek Best Place to Work for Women and Families 2023
• Glassdoor Best Places to Work 2018 and 2019
• Forbes Best Places to Work for Women 2020
• Paid Weekly
• Mon-Fri work hours
• AMAZING culture
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.  Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.