Client Services Manager, Home Care

This is an exciting opportunity for an experienced healthcare professional and people leader who is passionate about delivering exceptional client experiences, developing strong teams, and making a meaningful impact in the community.

At BAYADA, our clients and families deserve care delivered with compassion, excellence, and reliability. We are seeking a motivated, relationship-focused leader who thrives in a fast-paced environment, demonstrates strong emotional intelligence, and can successfully balance team leadership, client service, and operational excellence.

As a Client Services Manager, you will play a critical role in supporting our mission while serving as a trusted partner to clients, families, referral sources, and employees.

• →Lead the coordination and delivery of client services to ensure exceptional care experiences and positive outcomes
• →Manage a caseload while identifying opportunities for growth, service excellence, and client retention
• →Build and maintain strong relationships with clients, families, referral sources, payors, healthcare professionals, and community partners
• →Collaborate with Clinical Managers to provide support, guidance, and leadership to field employees
• →Serve as a trusted resource and problem-solver for clients and staff, navigating challenging situations with professionalism, empathy, and sound judgment
• →Foster a positive, engaged, and accountable team culture through effective communication and relationship-building
• →Address emergent scheduling and service needs while maintaining a high level of customer satisfaction
• →Monitor key performance metrics and caseload outcomes to support operational and financial success
• →Contribute to the growth and reputation of the office through outstanding service and community engagement

The ideal candidate is a confident and compassionate leader who excels at building relationships, influencing others, and managing competing priorities in a dynamic healthcare environment.

• Bachelor's degree strongly preferred
• Home health, healthcare, medical office, human services, or related industry experience preferred
• Previous supervisory, management, team lead, or employee coaching experience strongly preferred
• Demonstrated success in building relationships and earning the trust of clients, employees, and community stakeholders
• Strong emotional intelligence with the ability to navigate sensitive situations, resolve conflict, and foster collaboration
• Proven record of successfully assuming increasing responsibility and achieving performance goals
• Excellent communication, organizational, and interpersonal skills
• Strong computer proficiency, including experience working within electronic medical record systems
• Desire to grow professionally within a mission-driven organization

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.  Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.