Client Services Manager, Visit

The Client Services Manager is the heartbeat of the office. You will coordinate care for clients, match the right field staff to the right clients, manage schedules, respond to service needs, and partner closely with clinical and office leaders to deliver a seamless experience for clients and families.

This is a full-time, exempt, in-office role based in Cape May Court House, New Jersey.

As a Client Services Manager, you will:

• →Provide superior customer service and support high-quality home care services
• →Supervise field staff in partnership with Clinical Managers, including coaching, performance feedback, and performance evaluations
• →Manage scheduling and coordination of client services, including emergent staffing needs and call-out coverage
• →Build and manage a caseload proactively to support continuity of care and office growth
• →Follow up on client and employee assignments to ensure satisfaction and reliable service delivery
• →Serve as a key point of contact for clients, families, physicians, case managers, referral sources, payors, and community partners
• →Answer and resolve questions related to service, scheduling, billing, and ongoing coordination needs
• →Document and follow up on incidents, complaints, and service-related issues appropriately
• →Monitor caseload performance metrics such as unfilled hours, overtime, payroll, billing, and gross margin
• →Support onboarding, annual education, compliance, and training for field staff
• →Participate in recruitment efforts, job fairs, local events, and other talent and retention activities as needed
• →Partner with the office team to grow referrals, strengthen relationships, and ensure a high-performing, collaborative culture
• →Demonstrate The BAYADA Way in every interaction through compassion, excellence, and reliability

Qualified candidates should have:

• A demonstrated commitment to client service and relationship-building
• Prior supervisory experience, including managing people and business functions
• Strong communication, interpersonal, and problem-solving skills
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced office environment
• Competence with computers and the ability to learn scheduling, documentation, payroll, and reporting systems
• A demonstrated track record of goal achievement and taking on increased responsibility
• The ability to communicate effectively with a variety of audiences
• The ability to read, write, and communicate effectively in English

Preferred:

• Prior health care, home care, recruiting, or medical office experience
• Experience with staffing, service coordination, payroll, or referral management
• Knowledge of the local Cape May County community and service area

Cape May County BAYADA at Cape Regional (CMJ)
1261 Route 9, Suite 5A
Cape May Court House, NJ 08210

If you are looking for a career where you can lead with heart, build strong relationships, and make a lasting impact in home care, we’d love to hear from you.

Apply today to join BAYADA as a Client Services Manager and help us continue our tradition of compassionate care and future-focused excellence.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.  Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.