Senior Customer Care Supervisor

bbf: is one of the leading and fastest growing companies in the property market in Cyprus and Greece. We offer a wide range of services to our clients, including property sales, rentals, property management, construction, and other related services. At current, bbf: is expanding the internal team, and we are looking for a Senior Customer Care Supervisor to join bbf: care, our property management and client services division. 

The successful Candidate will be the one who prioritizes full accountability for service quality, vendor relationships, and operational performance across the entire managed portfolio.

Location : Limassol

Reporting to : Client Relations Executive

Main Tasks include:

• Receiving and handling customer calls, messages, and emails;
• Ensuring the quality and timely processing of customer inquiries;
• Coordinating interactions between the management company, the leasing department, Facility Management, the accounting department, and other divisions;
• Tracking overdue requests and analyzing the causes of delays;
• Monitoring customer satisfaction and working to improve the customer experience;
• Maintaining and managing the customer database;
• Participating in the development and improvement of the task tracker;
• Preparing and implementing communication standards, response templates, and work procedures;
• Analyzing customer inquiries and identifying opportunities to improve processes;
• Participating in the training and onboarding of new employees;
• Preparing reports on hotline operations.

Requirements for the position:

Essential

• Proven experience in customer service up to 3 years - ideally in property management, hospitality, or real estate,
• Tech savvy - advanced user of Microsoft Office, AI-assisted productivity tools as preferable.
• Organised, structured, and comfortable owning a broad operational function,
• Strong verbal and written communication skills,
• English and Russian proficiency; Greek - Advantage.

Preferred

• Experience coordinating processes or teams is an advantage,
• Experience working at a management company is an advantage,
• Experience in claims administration,
• Track record of building or improving a service function from the ground up.

What We Offer:

• Opportunity to work on high-profile real estate developments in Cyprus.
• 13th Salary & an established bonus system.
• Supportive in-house environment.

At bbf: our values shape everything we do.

We are sharp in our thinking, creative in our approach, and emotionally intelligent in how we connect with others. Our team is known for being reliable and consistently energetic, bringing passion and precision to every project.

These values guide our culture, drive our decisions, and define what it means to be part of bbf: